Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on arenaflex’s Network

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. As a Customer Sales and Service Representative on our team, you'll play a vital role in delivering exceptional customer experiences that exceed our customers' expectations. If you're a sales and customer service superstar who thrives in a fast-paced environment and is passionate about technology, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative communication and technology solutions that empower people to live, work, and play in a connected world. Our mission is to power and empower our customers by connecting them to what brings them joy. We're a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always.

Your Role

As a Customer Sales and Service Representative, you'll be the face of arenaflex, delivering exceptional customer experiences that exceed our customers' expectations. You'll be responsible for:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should:

• Be a sales and customer service superstar with a passion for technology
• Take a deep interest in learning about your customers, business challenges, and industry trends
• Enjoy the fast pace and urgency needed to manage incidents and juggle multiple priorities
• Have empathy and communication skills that make it possible to diffuse sensitive situations
• Take real ownership of customer concerns and be driven to provide exceptional customer service
• Be able to communicate with detail and precision

Preferred Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

What We Offer

As a Customer Sales and Service Representative at arenaflex, you'll enjoy:

• Competitive pay and benefits
• Opportunities for career growth and development
• A collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging
• A chance to work with a talented team of innovators and thinkers who are passionate about connecting people, businesses, and things
• The flexibility to work from home with occasional in-person trainings and meetings
• A comprehensive training program that will equip you with the skills and knowledge you need to succeed in your role

Work Environment and Culture

arenaflex is committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Our culture is built on the following values:

• Innovation: We're a community of innovators who are passionate about connecting people, businesses, and things in meaningful ways.
• Inclusion: We celebrate our employees' differences and strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
• Empowerment: We empower our employees to take ownership of their work and make decisions that drive results.
• Customer Focus: We're customer-obsessed and committed to delivering exceptional customer experiences that exceed our customers' expectations.

How to Apply

If you're a sales and customer service superstar who is passionate about technology and delivering exceptional customer experiences, we want to hear from you! Please apply to this role by clicking on the link below. Apply Now!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Apply for this job