Experienced Customer Service and Sales Call Center Representative - Work From Home Opportunity at arenaflex
Job Summary:
Join arenaflex, a global leader in communications and technology, as a Customer Service and Sales Call Center Representative in a Work From Home (WFH) setting. As a vital member of our team, you'll redefine customer service, creating meaningful connections with each customer while driving sales growth and delivering an outstanding customer experience. If you're passionate about technology, customer service, and sales, this is an exciting opportunity to grow your career with arenaflex.
About arenaflex:
arenaflex is a dynamic and innovative company that's revolutionizing the way people communicate and access technology. With a rich history of innovation and a commitment to customer satisfaction, arenaflex is the perfect place for talented individuals who share our passion for delivering exceptional customer experiences. As a WFH representative, you'll be part of a global team that's dedicated to making a difference in people's lives.
Responsibilities:
As a Customer Service and Sales Call Center Representative, you'll be responsible for:
- Providing exceptional customer service through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
- Simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services
- Supporting customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required
- Engaging Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution
- Handling wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
- Troubleshooting and resolving various customer-impacting issues, such as voice and data, that span multiple networks and elements
- Getting customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software & applications
What You Can Expect:
* Hourly pay: $16.40 - $22.42/hour
- Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations
- Paid training completed from home and additional resources to support you
- Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
- Employee Discounts of up to 50% off on:
+ Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories + arenaflex Internet (Fiber where available) + arenaflex phone & arenaflex wireless home phone
Requirements:
* Call center or customer service experience
- Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required
- WFH Requirements:
+ Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) + AT&T will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) + Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
What We're Looking For:
* Passionate about customer service and sales
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet sales goals
- Strong knowledge of arenaflex's products and services
- Ability to work independently and as part of a team
- Flexibility to work any schedule during hours of operation
Career Growth Opportunities:
As a Customer Service and Sales Call Center Representative at arenaflex, you'll have the opportunity to grow your career in a dynamic and innovative company. With training on the latest technology, devices, and products, you'll be equipped to take on new challenges and responsibilities. arenaflex offers a range of career possibilities, from sales and customer service to technical and leadership roles.
Work Environment and Company Culture:
arenaflex is committed to creating a work environment that's inclusive, diverse, and supportive. As a WFH representative, you'll be part of a global team that's dedicated to making a difference in people's lives. arenaflex offers a range of benefits and perks, including:
- Flexible work arrangements
- Opportunities for professional growth and development
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
- Access to the latest technology and tools
How to Apply:
If you're passionate about customer service, sales, and technology, and you're looking for a dynamic and innovative company to grow your career, apply now to become a Customer Service and Sales Call Center Representative at arenaflex. Apply for this job