Experienced Customer Service Supervisor – Point of Sale and Operational Excellence

At arenaflex, we're committed to delivering exceptional customer experiences and fostering a culture of teamwork, integrity, and innovation. As a key member of our customer service team, the Experienced Customer Service Supervisor will play a vital role in driving operational efficiency, coaching and developing associates, and ensuring that our customers receive the highest level of service.

About arenaflex

arenaflex is a dynamic and customer-centric organization that values its employees and strives to create a positive and inclusive work environment. Our mission is to provide our customers with an exceptional shopping experience, and we're committed to achieving this through our team's hard work, dedication, and passion for excellence. With a strong focus on customer service, operational efficiency, and teamwork, we're always looking for talented individuals who share our values and are eager to contribute to our success.

Key Responsibilities

As an Experienced Customer Service Supervisor at arenaflex, you will be responsible for:

• Leading, coaching, and assisting associates to deliver speed of service, execute complicated transactions, and create a compelling customer experience at the point of sale and customer service
• Meeting or exceeding individual goals (e.g., credit, loyalty) and supporting the service team in meeting storewide goals
• Coaching, teaching, and training associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
• Supporting the training of associates on merchandising standards, product knowledge, and tools; utilizing resources and adhering to arenaflex brand standards
• Supporting inventory accuracy by timely and accurate completion of all required merchandise disposition practices
• Overseeing daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

Additional Responsibilities

As a Supervisor at arenaflex, you will also be responsible for:

• Leading with integrity, honesty, and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment; taking appropriate partners as needed
• Modeling, guiding, and providing direction to associates
• Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs, and satisfactorily resolving issues
• Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
• Preventing loss by educating associates, monitoring daily store activity, and product protection standards, and partnering with Loss Prevention
• Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
• Using key performance indicators (KPIs) to make informed business decisions that drive overall store results
• Accomplishing multiple tasks within established timeframes
• Training, monitoring, and reinforcing company policies, procedures, standards, and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Key holder responsibilities include opening and closing store processes, and providing direction to associates
• Other responsibilities as assigned

Essential Qualifications

To be successful in this role, you will need:

• To be at least 18 years of age or older
• Experience supervising teams or associates, including the responsibility for coaching to achieve daily goals
• Strong verbal/written communication and interpersonal skills
• Flexible availability, including days, nights, weekends, and holidays

Preferred Qualifications

While not required, we prefer candidates with:

• 2 years of experience in retail or a similar industry

What We Offer

As an Experienced Customer Service Supervisor at arenaflex, you can expect:

• Competitive pay starting at $17.25
• Opportunities for career growth and professional development
• A dynamic and inclusive work environment that values teamwork and customer service
• Comprehensive training and support to help you succeed in your role
• A range of benefits and perks, including [insert benefits and perks]

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Join the arenaflex Team

At arenaflex, we're committed to creating a positive and inclusive work environment that values our employees and fosters a culture of teamwork, innovation, and customer service excellence. If you're looking for a challenging and rewarding career opportunity, we invite you to join our team and be a part of our success. Apply for this job