Experienced Bilingual Customer Engagement Representative (Hybrid) – Powersports Loan Servicing
At arenaflex, we're revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases – like powersports vehicles, RVs, and outdoor power equipment (OPE) – fast, easy, and accessible. arenaflex adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing. Founded in 2014, we're a remote-first company with 550+ employees and over 30 OEM and 4,000 dealer partners. We're committed to providing exceptional customer experiences and building a best-in-class servicing organization for our growing portfolio of powersports loans.
Join Our Team as a Bilingual Customer Engagement Representative
We're seeking an experienced Bilingual (fluent in Spanish) Customer Engagement Representative to join our Roadrunner Servicing Center in Irving, Texas. This is a tremendous opportunity to partner with us to build a world-class servicing organization and deliver exceptional customer experiences.
Key Responsibilities:
* Handle an average of 80 inbound and outbound calls per day, providing exceptional customer service and resolving customer issues in a timely and professional manner.
- Process phone payments and communicate with customers regarding their powersports loan.
- Conduct outbound customer interview calls to gather information and resolve common customer concerns.
- Communicate and resolve customer issues via online chat channel, providing timely and effective solutions.
- Meet monthly productivity and quality goals, ensuring high levels of customer satisfaction and loyalty.
- Comply with all federal and state-specific laws that regulate collections and servicing activities.
Requirements:
* High School Diploma or GED required, with some college coursework a plus.
- Preferably two years of customer service experience, ideally in auto finance or an installment loan portfolio. Collection experience is a plus.
- Requires a minimum of 2 years related customer service experience in a fast-paced environment.
- Working knowledge of Word and Excel.
- Ability to master the use of web-based system of record (LoanPro) – Training Provided.
- Strong communication skills both verbally and written, with the ability to communicate effectively in both English and Spanish.
- Excellent "people" skills and a strong customer service attitude, with the ability to demonstrate problem-solving ability.
- Ability to work a flexible schedule, which may include some overtime, nights, weekends, and holidays. Honest with a strong work ethic, unscheduled absences are rare, and always punctual.
Benefits:
* Robust Health Care Plans (Medical, Dental & Vision)
- Up to 20 Days PTO (Accrued)
- Generous Parental Leave
- Retirement Plan (401k with Company Match)
- Educational Assistance/Tuition Reimbursement up to $3K/year
- Powersports Safety Benefit
- Gympass Wellness Benefit
Why Join arenaflex?
* Opportunity to work with a leading company in the powersports industry
- Collaborative and dynamic work environment
- Comprehensive benefits package
- Opportunities for career growth and professional development
- Recognition and rewards for outstanding performance
What We Offer:
* A supportive and inclusive work environment
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
- Comprehensive benefits package
- Flexible work arrangements to support work-life balance
How to Apply:
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
arenaflex is an Equal Opportunity Employer
arenaflex is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment.
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