Principal Solutions Consultant
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Title: (Principal) Solution Consultant Department: Solutions Consulting DACH Reporting to: Solutions Consulting Director DACH Location: Germany (with travel across DACH region) Role Summary As a Principal Solution Consultant at Genesys, you play a critical role in helping organizations transform how they engage with their customers through cloud and AI-driven solutions. You operate at the intersection of business, technology, and innovation. Guiding customers in adopting modern, AI-powered customer experience strategies. By combining discovery, solution design, and storytelling, you help organizations unlock value from technologies such as conversational AI, automation, and data-driven orchestration.
Key Responsibilities
Act as a trusted advisor throughout the pre-sales lifecycle, leading both strategic and technical engagements with customers Facilitate discovery sessions and workshops to understand customer needs, identify gaps, and uncover opportunities for AI-driven innovation Design and present tailored solutions that incorporate AI capabilities such as automation, conversational AI, and intelligent routing Translate complex technical concepts into clear business value for both technical and non-technical stakeholders Develop and deliver compelling demonstrations, presentations, and business cases, including to senior and executive audiences Collaborate with account teams, product specialists, and partners to position differentiated, future-ready solutions Stay current on Genesys AI capabilities, industry trends, and emerging technologies to strengthen your role as a trusted advisor Contribute to reusable assets, demo scenarios, and best practices, particularly around AI-led customer experience transformation
Required Qualifications
Proven experience in a pre-sales, consulting, or customer-facing technical role (e.g., Solution Consultant, Technical Consultant) Strong ability to connect business challenges with technology solutions, ideally including AI or automation use cases Excellent communication and presentation skills in both German and English Solid understanding of modern IT environments, including cloud/SaaS architectures and integration concepts Foundational knowledge of AI-related concepts (e.g., automation, machine learning, conversational interfaces) or strong willingness to learn Ability to manage multiple priorities and stakeholders in a dynamic environment Willingness to travel
Preferred Qualifications
Experience in customer experience (CX), contact center, or related domains Hands-on experience with AI technologies such as conversational AI, bots, or analytics-driven automation Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud), especially AI-related services Background in digital transformation or business process optimization initiative Experience engaging with executive-level stakeholders Degree in Computer Science, Business, or a related field Company Culture and Benefits At Genesys, you will be part of a collaborative and forward-thinking team that is shaping the future of AI-driven customer experience. Work with cutting-edge AI and cloud technologies that redefine how organizations engage with their customers Help leading companies adopt AI in meaningful, business-driven ways—not just as technology, but as real transformation Collaborate with a diverse team of experts across functions and geographies Enjoy flexibility and autonomy in how you structure your work Access continuous learning opportunities, including in rapidly evolving AI domains Be part of an inclusive environment where curiosity, innovation, and different perspectives are valued #LI-MC1 If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected]. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job