Experienced Customer Service Representative | Remote West Coast
At arenaflex, we're on a mission to revolutionize the entertainment industry with our cutting-edge online booking tool. As a key player in our eCommerce presence, we're seeking an exceptional Online Customer Service Representative to join our team. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you.
About arenaflex
arenaflex is a leading entertainment company with a portfolio of over 350 destinations across North America. Our brands, including arenaflex, Lucky Strike, AMF, and the Professional Bowlers Association (PBA), are synonymous with fun, excitement, and exceptional guest experiences. We're committed to diversity, dedicated to our guests, and devoted to making the work-life experience a joy for our associates. With a team of over 12,000 passionate individuals, we're building a culture that's all about making work feel like play.
Job Summary
As an Online Customer Service Representative, you'll be the face of arenaflex, providing exceptional service to our online booking customers and potential customers via email, phone, and online chat. You'll be responsible for resolving product/service problems, conducting quality assurance reviews, and providing sales coaching and development to enhance your skills and career growth. If you're a self-motivated, team-oriented individual with excellent communication skills, we want you to join our team.
Essential Duties and Responsibilities
* Communicate with online booking customers and potential customers via email, phone, and online chat to resolve their inquiries and concerns
- Help customers navigate our websites and book events online, ensuring a seamless and enjoyable experience
- Resolve product/service problems by:
+ Clarifying the customer's complaint + Determining the cause of the problem + Selecting and explaining the best solution to solve the problem + Expediting correction or adjustment + Following up to ensure resolution
- Conduct regular quality assurance reviews of our websites to ensure the accuracy of the online booking tool
- Participate in sales coaching and development to enhance your ability to provide exemplary service and product solutions to our customers through up-selling package add-ons and upgrades
- Perform other customer service duties as assigned
Supervisory Responsibilities
This is a non-supervisory role, and you'll be working independently to provide exceptional customer service.
Qualifications
To succeed in this role, you'll need:
- High School Diploma required; 2-4 year college degree preferred
- Minimum of one (1) year customer service experience in a call center, hospitality/restaurant, or corporate setting; or equivalent combination of education and experience required
- Self-motivation, a positive attitude, and the ability to work well on a team
- Strong listening, written, and verbal communication skills
- Receptivity to coaching and feedback, with a desire to meet/exceed goals and solve problems in a fast-paced environment
- Intermediate computer skills, including the ability to navigate multiple windows and online web applications, and utilize search tools to find information
- Familiarity with Microsoft Outlook
Benefits and Compensation
* Competitive pay rate: $24.04 per hour, plus 2% commission
- Performance-based incentives and a comprehensive total rewards package, including:
+ Healthcare coverage + A broad range of other benefits + Opportunities for career growth and professional development
- A dynamic and supportive work environment that's all about making work feel like play
Why Join arenaflex?
At arenaflex, we're passionate about creating a culture that's all about making work feel like play. We're committed to diversity, dedicated to our guests, and devoted to making a positive impact in our communities. If you're looking for a career that's more than just a job, join our team and experience the fulfillment of being part of the arenaflex family.
How to Apply
If you're ready to take your customer service skills to the next level and join a dynamic team that's changing the entertainment industry, apply now! Visit our careers page at [arenaflex.com/careers](http://arenaflex.com/careers) to learn more about our company culture, benefits, and job openings. Apply for this job