Experienced Virtual Customer Service Lead – Independent Contractor (20-25 Hours per Week)

Are you a highly organized and tech-savvy individual with excellent communication skills? Do you have experience in project management and customer service leadership? If so, we invite you to join arenaflex as a Virtual Customer Service Lead, working 20-25 hours per week as an independent contractor. In this role, you will be responsible for managing various platforms, tools, and systems to provide exceptional customer service and support to our clients.

About arenaflex

arenaflex is a dynamic and innovative company that is revolutionizing the way businesses operate. We are committed to providing top-notch customer service and support to our clients, and we are seeking a highly skilled and experienced Virtual Customer Service Lead to join our team. As an independent contractor, you will have the flexibility to work from anywhere, at any time, and will be able to choose your own schedule to fit your needs.

Key Responsibilities

As a Virtual Customer Service Lead, you will be responsible for managing the following platforms, tools, and systems:

• Google Drive/Docs: Manage and organize client data, documents, and files using Google Drive and Docs.
• Helpscout: Manage and respond to customer service emails using Helpscout, a leading customer service email platform.
• Kajabi (or similar CRM platform): Manage and organize client data, contacts, and sales using Kajabi or a similar CRM platform.
• Zapier: Manage and automate workflows using Zapier, a leading automation platform.
• Custom built backend site for our App: Manage and maintain a custom built backend site for our App, using a variety of technologies and tools.
• Apple Connect: Manage and maintain our App's presence on the App Store using Apple Connect.
• Google Play Console: Manage and maintain our App's presence on the Google Play Store using Google Play Console.
• Test Flight: Manage and maintain our App's testing and quality assurance processes using Test Flight.

Essential Qualifications

To be successful in this role, you will need to have:

• Experience in project management and customer service leadership: A proven track record of managing projects and leading customer service teams.
• Strong organizational skills: The ability to manage multiple platforms, tools, and systems, and to prioritize tasks and deadlines.
• Excellent communication skills: The ability to communicate effectively with customers, clients, and team members.
• Tech savvy: The ability to learn and use new technologies and tools quickly.
• Intuitively organized: The ability to organize and manage data, files, and systems in a logical and efficient manner.
• Detail oriented: The ability to pay attention to detail and to ensure that tasks are completed accurately and thoroughly.

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience with Kajabi or similar CRM platforms: Experience managing and organizing client data, contacts, and sales using Kajabi or a similar CRM platform.
• Experience with Zapier: Experience managing and automating workflows using Zapier.
• Experience with custom built backend sites: Experience managing and maintaining custom built backend sites using a variety of technologies and tools.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Project management: The ability to manage multiple projects and tasks simultaneously.
• Customer service: The ability to provide exceptional customer service and support.
• Communication: The ability to communicate effectively with customers, clients, and team members.
• Technical skills: The ability to learn and use new technologies and tools quickly.
• Organizational skills: The ability to manage multiple platforms, tools, and systems, and to prioritize tasks and deadlines.
• Attention to detail: The ability to pay attention to detail and to ensure that tasks are completed accurately and thoroughly.

Career Growth Opportunities and Learning Benefits

As an independent contractor with arenaflex, you will have the opportunity to:

• Develop new skills: Learn and develop new skills and competencies in project management, customer service, and technical areas.
• Gain experience: Gain experience working with a variety of platforms, tools, and systems.
• Build your professional network: Build your professional network and establish relationships with clients and team members.
• Choose your own schedule: Choose your own schedule and work at your own pace.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that is committed to providing a positive and supportive work environment. As an independent contractor, you will have the flexibility to work from anywhere, at any time, and will be able to choose your own schedule to fit your needs. We value diversity, inclusion, and work-life balance, and are committed to creating a work environment that is respectful, inclusive, and supportive.

Compensation, Perks, and Benefits

As an independent contractor with arenaflex, you will be responsible for your own compensation, benefits, and perks. However, we offer a competitive hourly rate and the opportunity to work on a variety of projects and with a variety of clients.

How to Apply

If you are a highly organized and tech-savvy individual with excellent communication skills and experience in project management and customer service leadership, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Note: This is a 20-25 hour per week, independent contractor position. There are no benefits for this role. Apply for this job