Helpdesk Support Specialist (L2)
About Patrianna Patrianna is a fast-scaling product development company headquartered in Gibraltar, with a dynamic, global team powering our growth. We operate at the intersection of technology and entertainment, building innovative solutions that shape the future of social gaming and deliver outstanding experiences to millions of players worldwide. We're driven by speed, ambition, and bold ideas. At our core, we're product creators and problem-solvers who thrive in a high-performance environment. We're looking for exceptional talent—smart, adaptable, and motivated individuals eager to make an impact, scale business functions at pace, and continuously improve. Whether you're a domain expert or an agile thinker who thrives in change, at Patrianna you'll have the freedom to innovate, take ownership, and help us lead the next wave of gaming innovation. Join us—and be part of something extraordinary. The Role Be the tech hero our team relies on—solving problems, keeping systems running smoothly, and ensuring everyone can focus on what they do best. What you will be doing
- Provide technical support to internal employees via remote tools, chat, and email
- Diagnose and resolve hardware, software, and network-related issues across all platforms
- Manage tickets and prioritize requests to ensure timely response and resolution
- Set up, configure, and troubleshoot laptops and mobile devices for team members
- Perform regular maintenance, updates, and software installations on employee devices
- Document solutions and build our knowledge base to help the team learn and grow
What we are looking for
- Strong knowledge of Windows, macOS, and basic Linux troubleshooting
- Experience with remote support tools (TeamViewer, AnyDesk, etc.) and ticketing systems
- Solid understanding of network configurations and troubleshooting (TCP/IP, DNS, VPN)
- Excellent problem-solving skills with the ability to work independently
- Strong communication skills—you can explain tech stuff to anyone, no matter their background
- Experience with Google Workspace, Slack management, Jira configuration, or MDM systems would be fantastic
Why you will love it You'll be joining a fast-paced, high-growth environment where your technical expertise directly impacts our team's productivity and success. Every problem you solve helps our global team stay focused on building amazing gaming experiences. You'll have the freedom to improve processes, implement solutions, and grow your skills while working with cutting-edge technology in an ego-free, collaborative environment where your contributions are genuinely valued. Benefits: Generous Leave Policy: Take advantage of paid time off, encompassing both vacation and sick leave, to ensure you can recharge and recover when needed. Take your time on bank holidays as well. Continuously Development: Get an opportunity to join a fast-growing business where the sky’s the limit. Company Events: Engage in our vibrant company culture through a variety of informal events designed to foster camaraderie and teamwork. Full Remote Work: Enjoy the flexibility of working remotely from wherever you feel most productive. Apply To This Job