Head of Client Success
Job Description:
- Help existing clients succeed and take full advantage of the platform
- Report to and work directly with the CEO
- Lead the company's engagement with category leaders in a variety of industries
- Solve some of their biggest challenges
Requirements:
- Mandatory #1: Track record of making enterprise clients insanely happy by being the main point of contact in relationships
- Mandatory #2: You can point to specific value created and show how you calculated ROI for clients
- AI-first: We expect you to be currently be using and utilize as many relevant AI tools available to leverage your time and 'multiply yourself'
- Fast technical learner: eager to learn about new technologies and how they can be applied to legacy industries
- Experience crafting, soliciting and communicating ROI, Payback Periods, and other financial performance metrics
- Proven ability and willingness to serve clients in a variety of industries, not just one vertical
- Excellent written and verbal communication skills
- Willingness to travel for client QBR's and conferences
- Experience building and managing a team a plus, but not required
Benefits:
- An opportunity to shape an early-stage AI startup and revolutionize how businesses improve speed of service and optimize operations
- Professional growth at a fast-growing, venture-funded startup with proven founders
- Competitive salary and meaningful equity for founding team leaders
- Unlimited vacation days
- Generous health benefits (Health, Vision, Dental)
- 401k contributions enabled
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