[Remote] Manager, Global Reverse Logistics

Note: The job is a remote job and is open to candidates in USA. Zwift is a company focused on enhancing customer and partner experiences, and they are seeking a Manager for their Global Reverse Logistics operation. In this role, you will manage and optimize reverse logistics processes, ensuring efficiency and recovery across various channels, while collaborating with cross-functional teams to improve product quality and operational accuracy.

Responsibilities

• Own end-to-end reverse logistics operations globally across D2C and B2B channels, including intake, inspection, disposition, and routing
• Define and optimize disposition logic and refurbishment workflows to maximize recovery value, reduce scrap, and enable resale and replacement programs
• Manage global 3PL partners and reverse logistics network performance, including SLAs, throughput, and continuous improvement initiatives
• Drive cost and cycle time improvements through transportation strategy (carrier selection, routing, consolidation) and cost-to-serve optimization
• Own B2B returns workflows, including authorization, policy enforcement, and accurate, timely credit issuance in partnership with Finance and Commercial teams
• Build scalable operations by defining system requirements and implementing workflows across ERP, returns platforms, and WMS
• Partner cross-functionally with Customer Support, Product, Hardware, and Finance to reduce return rates, improve product quality, and ensure operational and financial accuracy
• Establish and manage key performance metrics (cost, quality, delivery, financial accuracy), using data to drive decisions and continuous improvement
• Support warranty operations by optimizing repair vs. replacement decisions and spare parts utilization

Skills

• 5–8+ years of experience in reverse logistics, supply chain, or operations, preferably in consumer hardware or durable goods
• Experience managing 3PLs and external partners in a global environment
• Strong operator mindset with a track record of building and scaling processes—not just managing them
• Demonstrated ability to improve cost, quality, and speed in logistics or returns operations
• Experience with B2B returns, RMA workflows, and credit/reconciliation processes within ERP systems (NetSuite or similar preferred)
• Ability to work cross-functionally with Support, Product, Finance, and Engineering teams
• Data-driven, with the ability to define metrics, analyze performance, and act on insights
• Experience with ERP/WMS systems (NetSuite or similar preferred)
• Comfortable operating in ambiguity and building structure where processes are not yet defined
• Experience with refurbishment, repair, or recommerce programs (CPO, resale, trade-in)
• Familiarity with returns or warranty platforms (e.g., Two Boxes, Claimlane, or similar)
• Background in hardware products (fitness, electronics, bikes, or similar)
• Experience with inventory recovery, grading standards, or parts harvesting workflows
• Experience supporting wholesale, retail, or distributor return programs with financial reconciliation
• Exposure to global warranty operations or service networks

Benefits

• Performance bonuses
• Equity
• A full range of medical, financial, and other perks and benefits

Company Overview

• Zwift operates an online fitness platform used to transform monotonous solo indoor cycling into dynamic and social adventures. It was founded in 2014, and is headquartered in Long Beach, California, USA, with a workforce of 501-1000 employees. Its website is http://www.zwift.com.

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