Retail Service Operations Team Leader - East Texas
About the position The Retail Service Operations Team Leader is responsible for the oversight of service and operations for ~10 branches within a defined market area, mentoring a team to execute service and operational objectives within Huntington’s moderate to low-risk appetite.
Responsibilities
- Motivates and coaches all branch colleagues in the areas of service and operations onsite at assigned branches.
- Promotes Huntington’s Welcome Culture through actions and coaching.
- Conducts branch visits to complete required audits, observations, and inspections.
- Participates in branch huddles to review operations procedures and opportunities.
- Performs risk management activities including the review, research, follow-up and coaching on operational and service reporting for assigned branches.
- Escalate issues to appropriate level immediately upon identification.
- Adheres to all operational, security, risk and regulatory related policies and procedures.
- Responsible for regular communication/feedback to the Regional Service Operations Manager (RSOM) and District Manager(s) regarding service and operations performance for assigned branches, including conducting monthly District Manager 1-1s.
- Provides support for branch incident response, including robbery response and manual processing.
- Adheres to all operational, security, risk and regulatory related policies and procedures.
- Demonstrates acumen in banking, transaction processing, cash handling, customer service, operations, systems, technology, and communication.
- Maintains knowledge of all branch related services, technology, and procedures along with completing all required training.
- Participates in a branch consolidations, openings/closings, relocations, and merger/ acquisition activities as assigned.
- Perform other duties as assigned.
Requirements
- High School Diploma or GED
- 3 years of retail service with operational experience
- Travel required within assigned market area.
Nice-to-haves
- 3 years of experience leading or influencing a team
- Branch banking experience with operational focus
- Prior experience managing a team
- Comfort with technology
- Experience with MS Office applications
- Excellent communication skills, both written and verbal
- Demonstrated problem-solving ability
- Detail-oriented and thorough
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