Events & Conference Program Operations Manager

About the position The Conference Program & Events Operations Managers lead the planning, and execution of a dynamic portfolio of more than 25 annual third-party conferences and proprietary events regionally (NA and EMEA & APAC). Our proprietary events range from small, curated executive dinners and private roundtables to large-scale one-day conferences and multi-day retreats. This role is responsible for ensuring operational excellence, consistent brand experience, and programmatic quality across all events. The Manager oversees program development, speaker and partner coordination (when relevant), logistics, vendor partnerships, social media promotion, budgeting, and onsite execution while managing multiple timelines simultaneously. The ideal candidate thrives in high-volume environments, is both strategic and detail-oriented, and can seamlessly shift between managing intimate gatherings and large, high-visibility events. You will partner closely with our commercial leadership to define, implement, and measure the success of our program, ensuring alignment with our commercial objectives and tracking return on investment.

Responsibilities

• Manage a comprehensive regional portfolio of 25+ third-party conferences and proprietary events annually
• Develop scalable systems, templates, and processes to ensure consistency and efficiency across event types
• Partner with internal leadership to define event objectives, themes, target audiences, and success metrics
• Oversee program design for proprietary events, including agenda development, speaker identification, and content flow
• Serve as internal lead for third-party conference participation, ensuring alignment with organizational priorities
• Maintain a master event calendar and manage overlapping production timelines
• Lead end-to-end execution of executive dinners and private roundtables (10–30 guests), one-day conferences (100–500+ attendees), and multi-day retreats (50–250 attendees)
• Coordinate speaker recruitment, onboarding, and logistics
• Develop detailed run-of-show documents and production timelines
• Oversee venue sourcing, room setups, catering, AV, décor, signage, and attendee experience
• Manage VIP and speaker hospitality
• Serve as primary liaison for third-party event organizers
• Coordinate speaking opportunities, sponsorship benefits, exhibitor logistics, and brand presence
• Manage internal stakeholders attending or participating in external events
• Ensure brand standards and messaging consistency
• Build and manage detailed project plans for multiple concurrent events
• Oversee registration platforms and attendee communications
• Manage vendor sourcing, negotiation, and contract execution
• Supervise onsite event operations and troubleshoot in real time
• Coordinate staff, contractors, and volunteers across events
• Develop and manage individual event budgets and aggregate portfolio tracking
• Monitor expenses, forecast costs, and identify cost efficiencies
• Reconcile invoices and prepare post-event financial summaries
• Partner closely with marketing, communications, sponsorship, executive leadership, and external partners
• Provide clear, proactive updates on event progress and risks
• Support leadership visibility at key conferences and proprietary gatherings
• Define KPIs for different event types
• Collect and analyze attendee feedback and engagement metrics
• Prepare post-event reports and recommendations
• Refine processes to improve scalability across a large event portfolio

Requirements

• Bachelor’s degree in Event Management, Hospitality, Business, Communications, or related field (or equivalent experience)
• 5–8 years of experience managing conferences and executive-level events
• Experience overseeing a high-volume, multi-event portfolio
• Proven ability to manage events ranging from small private gatherings to multi-day conferences
• Strong project management and prioritization skills
• Experience managing budgets and negotiating vendor contracts
• Exceptional organizational and communication skills
• Ability to travel and work evenings/weekends as needed

Benefits

• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location

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