Experienced Customer Service Representative/Social Worker – In-Home Supportive Services (IHSS) Navigator

At arenaflex, we're dedicated to providing top-notch support to individuals in need, and we're seeking a compassionate and skilled Customer Service Representative/Social Worker to join our team. As an IHSS Navigator, you'll play a vital role in ensuring the well-being and independence of our clients, often in emergency situations or requiring guidance on navigating public assistance programs.

About arenaflex

arenaflex is a leading provider of innovative solutions for individuals and families in need. With a strong commitment to excellence and a passion for making a difference, we strive to create a positive impact in our communities. Our team is comprised of dedicated professionals who share a common goal: to provide exceptional support and services that empower individuals to thrive.

Job Summary

We're seeking an experienced Customer Service Representative/Social Worker to join our team in Pasadena, CA. As an IHSS Navigator, you'll work closely with high-needs IHSS recipients, providing guidance, support, and advocacy to help them navigate the complexities of public assistance programs. This is a full-time, 6-month contract position with a competitive hourly rate of $25-27 per hour.

Key Responsibilities

* Work with high-needs IHSS recipients, often in emergency situations or requiring guidance on navigating public assistance programs such as IHSS and Medi-Cal

• Handle inbound calls and correspondence, providing accurate and timely responses to customer inquiries
• Collaborate with various staff members to ensure seamless operations and maintain records and proper documentation
• Perform light administrative tasks such as filing, photocopying, and envelope packing
• Handle email and phone inquiries in a professional and courteous manner
• Enter accurate information into the database
• Work closely with clients to understand their needs and provide personalized support and guidance

Essential Qualifications

* Recent graduate with a Bachelor's degree in Social Work or a related field, such as Psychology, Sociology, or Counseling

• 1-3 years' experience in social work or homecare administration
• Previous Call Center or Customer Service experience
• Microsoft Office proficient
• 40 wpm typing speed
• Ability to pass a background screen after acceptance of job offer

Preferred Qualifications

* Experience working with high-needs populations, including those with disabilities or chronic illnesses

• Knowledge of public assistance programs, including IHSS and Medi-Cal
• Bilingual or multilingual skills
• Experience working in a fast-paced, dynamic environment

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work effectively in a team environment
• Strong problem-solving and critical thinking skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in Microsoft Office, including Word, Excel, and Outlook
• Strong organizational and time management skills
• Ability to work in a fast-paced, dynamic environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative/Social Worker, you'll have access to:

• Ongoing training and professional development opportunities
• Mentorship and coaching from experienced professionals
• Opportunities for advancement and career growth
• A dynamic and supportive work environment

Work Environment and Company Culture

Our office is located in Pasadena, CA, and we offer a comfortable and welcoming work environment. As a member of our team, you'll enjoy:

• A collaborative and supportive work environment
• Flexible scheduling and work-life balance
• Opportunities for professional growth and development
• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) retirement plan with company match
• Paid time off and holidays

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $25-27 per hour, as well as a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible scheduling and work-life balance
• Opportunities for professional growth and development

What's Next?

If you're passionate about making a difference in the lives of others and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity. Our recruitment team will review your application and contact you to discuss next steps.

How to Apply

To apply for this position, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! Apply Now! Apply for this job