Experienced Customer Support Representative | Fully Remote USA
At arenaflex, we're revolutionizing the way organizations discover, engage, assess, and hire the best talent. Our cutting-edge, text-enabled end-to-end talent experience platform includes video interviewing, assessments, and conversational AI, making us the go-to solution for pioneering companies around the globe. With over 30 million video interviews and 200 million chat-based candidate engagements under our belt, we're committed to developing fair and objective hiring solutions that help our customers and their candidates succeed. As a key member of our arenaflex team, you'll play a vital role in providing innovative and customer-obsessed service through phone, chat, and email, enabling our clients to build awesome teams and their interviewing candidates to get awesome jobs. If you're passionate about delivering exceptional customer experiences, have a positive attitude, and a drive to always improve, we want to hear from you!
About the Role
As an arenaflex Customer Support Specialist, you'll be the front-line of our experience for interviewing candidates and customers alike. You'll exhibit a passion for providing the best possible customer experience through each interaction and strive to always be improving. Successful Customer Support Specialists have an open and positive attitude, allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession.
Key Responsibilities
* Resolve customer and candidate issues via phone, email, and chat, ensuring timely and effective resolution.
- Complete projects assigned by the support manager, demonstrating your ability to work independently and as part of a team.
- Identify, research, and resolve customer issues using the arenaflex system, showcasing your problem-solving skills and resourcefulness.
- Follow-up on customer inquiries not immediately resolved, ensuring that every interaction is a positive one.
- Complete call logs and reports, providing valuable insights into customer interactions and trends.
- Recognize, document, and alert the supervisor of trends/ issues in customer calls, helping us to continuously improve our services.
- Recommend process improvements, demonstrating your commitment to excellence and customer satisfaction.
- Nights or weekend hours might be required depending on shift, but don't worry – we'll work with you to ensure a flexible schedule that suits your needs.
- Be an expert in the arenaflex platform and help our customers and their candidates understand the value of our technology, showcasing your passion for our products and services.
- Document and manage your cases for each Support interaction you have, ensuring that every customer interaction is a positive one.
- Recognize, document, and alert leadership of trends in contacts and ongoing issues, helping us to identify areas for improvement.
- Identify and communicate support process and product improvements, demonstrating your commitment to excellence and customer satisfaction.
- Delight each of your contacts with positive and encouraging interactions, making every customer feel valued and appreciated.
Qualifications
* Excellent interpersonal communication skills, with the ability to build rapport with customers and colleagues alike.
- Positive attitude and drive to always be improving, with a passion for delivering exceptional customer experiences.
- Expert reading and writing skills, with the ability to clearly communicate complex information to customers and colleagues.
- Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems.
- 2+ years experience in a customer service role; experience in a technical support role is a plus.
- Strong problem-solving skills and ability to be resourceful, with a track record of resolving complex customer issues.
- Experience with Salesforce or another CRM preferred, but not required.
- Experience communicating with customers preferred, but not required.
- Flexible schedule (we provide 24/7 customer support), with the ability to work a variety of shifts, including nights and weekends.
Additional Information
arenaflex is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. arenaflex is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.
Why Join arenaflex?
* Competitive starting hourly rate of $18.25
- Opportunity to grow within the business, with a clear career path and opportunities for advancement
- Flexible schedule, with the ability to work a variety of shifts, including nights and weekends
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) matching program, with a generous company match
- Paid time off, including vacation, sick leave, and holidays
- Opportunities for professional development and growth, with a commitment to ongoing learning and training
- Collaborative and dynamic work environment, with a team of passionate and dedicated professionals
How to Apply
If you're passionate about delivering exceptional customer experiences and have a positive attitude, we want to hear from you! Apply now to join our arenaflex team as a Customer Support Representative. Don't miss out on this opportunity to grow your career and make a real difference in the lives of our customers and their candidates. Apply Job! Apply for this job