Experienced Wholesale Customer Support Representative – Remote Opportunity
Join arenaflex, a leading health and wellness brand, in creating a community that prioritizes transparency, purity, and sustainability. At arenaflex, we're passionate about creating products that people use in their daily lives with CLEAN, simple ingredients. Our mission is to provide products you can trust, with ingredients you can pronounce, and to inspire healthier living for all. As a Wholesale Customer Support Representative, you'll play a vital role in helping us achieve this mission by delivering exceptional customer service to our wholesale customers.
About arenaflex
arenaflex is a health and wellness brand that has one clear mission: create products people use in their daily lives with CLEAN, simple ingredients. Many companies claim it, but we actually mean it. As a leading provider of high-quality supplements, protein powders, and snack bars, we're committed to transparency, purity, and sustainability. Our products are designed to inspire healthier living for all, and we're looking for talented individuals who share our passion.
The Role
We're seeking an experienced Wholesale Customer Support Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our wholesale customers. Your primary goal will be to resolve customer issues quickly and fully, ensuring that our customers receive the best possible experience.
Key Responsibilities
* Answering questions and educating customers about arenaflex products and values
- Managing inbound wholesale requests and organizing in CRM
- Order entry, preparing invoices, and tracking shipments
- Helping resolve customer issues and billing issues as quickly as possible
- Keeping customers satisfied by listening and figuring out what they really want
- Communicating with customers via email, phone, live chat, and text in a respectful, helpful manner at all times
- Staying on top of incoming calls and tickets at the same time (this also means: following up with customers, providing feedback, and seeing problems through to resolution, or escalating unresolved issues if necessary)
- Recommending ways to improve our support process, scripts, and tools
Our Ideal Candidate
* The ultimate people person. You'll be the first point of contact for our wholesale customers. So, it's vital that you know how to communicate kindly and effectively.
- Patient and empathetic, with a passion for talking and listening to people.
- Self-driven. If you don't know the answer to something, you ask the retail team or research it. If something isn't working quite right, you take the initiative to troubleshoot it.
- Excellent phone and written communication skills.
- Comfortable communicating with people via email, phone, live chat, and text.
- Experience in dealing with customer emails, phone calls, and other interactions. You know that great customer service depends on both analytical thinking as well as emotional IQ. And you know how to blend both. You know when it's appropriate to be friendly and accommodating and you know when it's appropriate to be stern.
- Works well in a fast-paced environment with a high level of accuracy.
- Proficient with Google Docs and Excel.
- Experience with different CRM systems and best practices is a plus.
What We Offer
* Full-time market-based compensation based on experience
- Health and 401k benefits offered after 60 days
- Paid time off and paid holidays
- Remote Work and Education Stipend
- arenaflex Monthly Store Credit
- Position is available immediately and will remain open until filled
- This is a permanent position with an opportunity to grow within the company (so we would like to hire someone that is awesome and is excited about being a part of our team).
Why Join arenaflex?
At arenaflex, we're passionate about creating a community that prioritizes transparency, purity, and sustainability. We believe in putting people over profits, and we're looking for talented individuals who share our values. As a Wholesale Customer Support Representative, you'll have the opportunity to make a real difference in the lives of our customers, while also growing your skills and career.
How to Apply
If you're a talented, ambitious person who wants to create the best health and wellness products, apply to join our team! Click the link below to register your interest and start your application journey. Apply Now! We can't wait to hear from you! Apply for this job