Experienced Customer Support Specialist – Remote Delivery Support

At arenaflex, we're revolutionizing the delivery experience with our innovative crowdsourced delivery platform, connecting consumers, small businesses, and enterprises across various industries. With a strong presence in the US, arenaflex has established itself as the largest local same-day delivery network in the nation, reaching over 20,000 zip codes and serving more than 200,000 drivers nationwide. Our Support team is the first point of contact for the arenaflex community, and we're seeking a Customer Support Specialist who embodies a customer-first mentality, exceptional communication skills, and a passion for problem-solving. As a key member of our 24/7 support team, you'll be responsible for ensuring a seamless experience for our users, leveraging our mobile and web-based tools to deliver exceptional logistics services.

About the Role

As a Customer Support Specialist at arenaflex, you'll be working on a 4-day workweek schedule, which may include non-traditional hours such as evenings, weekends, and holidays. This role requires a unique blend of technical expertise, communication skills, and problem-solving abilities. You'll be responsible for:

• Providing phone, email, and text-based support to arenaflex customers, partners, users, and community members
• Addressing customer concerns politely, using active listening skills to understand and confirm information
• Balancing efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
• Proactively monitoring in-progress deliveries and taking corrective action when necessary
• Managing non-standard delivery situations with professionalism, empathy, and urgency
• Effectively using Salesforce and other internal tools to accurately log interactions and solve issues
• Collaborating with team members from various arenaflex departments to ensure a seamless delivery experience

What You Bring

To succeed in this role, you'll need to possess a combination of sales, customer service experience, preferably with a technology or logistics company. You'll also need:

• Strong written and verbal communication skills, with the ability to interact and connect with diverse personalities
• The ability to quickly and efficiently problem-solve and troubleshoot
• Comfort with a fast-paced environment and changing requirements
• Proactivity and the ability to navigate through uncertainty and ambiguity
• The ability to work a schedule comprised of non-standard shifts, including evenings and weekends
• Fluency in Spanish is a plus!

Why arenaflex?

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a valued member of our team, you'll enjoy:

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (arenaflex will contribute directly to your existing student loans!)
• Generous PTO
• Monthly 3-day weekends
• Monthly stipend
• The technology you need to get the job done

What We Offer

As a Customer Support Specialist at arenaflex, you'll have the opportunity to:

• Work with a dynamic and innovative team that's revolutionizing the delivery experience
• Develop your technical skills and expertise in our mobile and web-based tools
• Collaborate with cross-functional teams to drive business growth and customer satisfaction
• Enjoy a flexible and remote work schedule that allows for work-life balance
• Participate in ongoing training and development programs to enhance your skills and career growth

How to Apply

If you're a motivated and customer-focused individual with a passion for problem-solving, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the arenaflex team. Apply Now! Apply for this job