Outreach Specialist, Bilingual Spanish
Job Description:
- Placing a high volume of outbound calls to secure an appointment with a licensed Nurse Practitioner
- Answering incoming calls from members and case managers
- Returning voice mail messages in a timely manner
- Contacting Health Plan members to secure appointments with field providers
- Following specific talking points and protocols associated with member outreach calls
- Securing visits via scheduling software efficiently
- Demonstrating excellent customer service skills
- Utilizing exceptional communication and social skills to explain the importance of annual assessments
- Conducting follow-up calls to ensure visit success
- Confirming and verifying demographic and contact information adhering to HIPAA guidelines
- Verifying member’s insurance active status and accurately entering insurance information at patient registration
Requirements:
- High School graduate or equivalent
- Strong computer skills with proficiencies in Microsoft Office, Microsoft Access and various internet-based applications
- Self-motivated and able to work independently
- Demonstrable success in quickly building telephonic relationships with prospective customers
- 1+ year of call center experience, or relevant tele-sales experience (preferred)
- Basic knowledge of medical terminology (preferred)
- Experience with integrated voice/IT systems (preferred)
Benefits:
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Great Place to Work Certified
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