Account Manager – Journals and eBooks

Job Description:

• Designing, implementing and owning a 1-to-3-year sales strategy for eBooks, Journals and Open Access within your territory
• Achieving and exceeding annual sales targets, contributing to the overall revenue and profit objectives of the business division
• Planning schedules and carrying out regular sales visits to customers to achieve financial targets within own sales region across product portfolio. Travel for this role is expected to be 30% to 50%.
• Developing strong professional and industry stakeholder networks with key accounts within the assigned territory
• Cultivating strong, holistic relationships with the customer base, working to ensure that trading with each account is sustainable, profitable and delivering a high level of customer satisfaction
• Collecting and disseminating market, competitor, and customer feedback
• Establishing a strategic approach to the short, medium- and long-term business within the territory, to ensure that activity is both relevant and flexible to the evolving trading environment over time
• Upholding company trading and terms policy, to protect profitability and value of business in territory
• Liaising actively with stakeholder departments or groups within the business to enhance T&F’s coverage of the territory – product specialists, sales support, editorial, marketing
• Conducting key analyses of products, customers, markets, and competitors; developing and maintaining knowledge of business and market trends. Identifying areas of opportunity; offering suggestions and making recommendations for improvement to appropriate managers
• Regularly updating the companies CRM with relevant customer and opportunity information

Requirements:

• 2-5 years of demonstrated successful account management
• A professional manner; the ability to approach others in a tactful manner while reacting well under pressure
• The ability to analyze and synthesize complex or diverse information; proven experience collecting and researching data
• Ability to problem solve such as identifying and resolving problems in a timely manner; additionally, developing alternative solutions while working alone or in a group and using reason even when dealing with emotional topics
• A clear oral communicator who can speak clearly and persuasively in positive or negative situation while simultaneously being a strong listener to better clarify
• A team player who can balance both team and individual responsibilities
• A leader who can exhibit confidence in self and others by inspiring and motivating others to perform well
• Demonstrated business acumen by understanding business implications of decisions; displaying orientation to profitability; demonstrates knowledge of market and competition

Benefits:

• Paid sick time
• 15 days annual leave per year plus an extra day off for your birthday
• 3 additional discretionary days for the holiday season at the end of the year
• Up to 8 weeks of paid parental leave
• Medical, vision, and dental benefits
• 4 volunteer days per year
• 401(k) + employer match
• Seasonal social and charitable events
• Continuous training and development
• Excellent work/life balance with a fantastic, flexible working culture

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