Technical Account Engineer I (Technical Account Manager, Technical Customer Success Manager) - central USA
Description:
- Serve as a trusted technical advisor to customers and help them maximize value from Sumo Logic.
- Lead hands-on technical guidance on platform usage, best practices, and advanced features.
- Build and execute customer adoption plans in partnership with the account team.
- Identify adoption and financial risks within accounts and help create mitigation plans.
- Monitor customer health, KPIs, usage indicators, and deployment issues to reduce churn risk.
- Support Quarterly Business Reviews, monthly health checks, and other executive-facing customer engagements.
- Collaborate with account teams to develop growth strategies that balance customer needs and business objectives.
- Analyze customer data to infer usage patterns and uncover additional opportunities.
- Gather customer feedback and contribute product roadmap suggestions.
- Work with customers across security, DevSecOps, observability, and monitoring use cases.
Requirements:
- Experience in a technical SaaS customer-facing role managing multiple accounts.
- Background in DevOps engineering, SOC analysis, or a similar technical position preferred.
- Experience working with customers at both practitioner and executive levels.
- Strong communication skills for executive meetings and technical workshops.
- Ability to work through ambiguity and proactively seek support when needed.
- Demonstrated account management skills with attention to detail.
- Familiarity with cybersecurity frameworks and secure DevOps lifecycle concepts.
- Curiosity and willingness to continuously learn about customers and the product.
- Hands-on experience with Sumo Logic or similar platforms such as Splunk, CrowdStrike, QRadar, or Exabeam preferred.
- Experience with AWS, GCP, Azure, or other cloud services.
- SQL or similar query language experience.
- Experience in security, operations, or SecDevOps monitoring and alerting environments.
- OSS skills in OpenTelemetry and API scripting are a plus.
- Must be authorized to work in the United States and not require nonimmigrant visa sponsorship.
- Willingness to travel once or twice per quarter, about 10-20%.
Benefits:
- Annual base salary range of $119,000 to $140,000.
- Eligibility for bonus or commission plans.
- Equity awards for eligible roles.
- Access to company benefits offerings.
- Opportunity to work on cutting-edge cloud-native SaaS technology.
- Exposure to executive leadership, including visibility up to the CEO level.
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