Track & Trace Specialist
Are you looking for an opportunity with a company that dominates its niche, has a winning reputation, and is building an infectious culture of success? How about joining a team that’s dramatically outpacing the growth of both the industry and its competitors? That’s Fello Logistics. Fello Logistics is a fast-growing freight brokerage that's outpacing the industry by doing things differently: world-class service, people-first leadership, and a culture where people genuinely care. We don’t just move freight-- we raise the bar by taking care of our employees, customers, and carrier partners. We’re looking for a Track & Trace Specialist to join our operations team and play a critical role in executing every load we book: keeping customers informed, drivers on schedule, and small problems from becoming big ones. This is not a passive role. It’s fast-paced, high-accountability, and rewards people willing to do whatever it takes to win.
What You'll Do
Monitor active loads from pickup through delivery Make check calls to drivers and dispatchers Communicate proactively with customers on pickup, in-transit, ETA, and delivery updates Catch service issues early and coordinate solutions across carriers, customers, and sales Document load status accurately and in real time in our TMS Process Bills of Lading and Proofs of Delivery Solve problems quickly when things don't go as planned Leverage technology and data to make smarter decisions Consistently hit weekly, monthly, and quarterly KPIs
What We're Looking For
A self-starter who takes ownership of every load Comfortable working in a fast-paced, high-accountability environment Strong communicator, clear, direct, and professional, on the phone and in writing Calm under pressure when loads go sideways, or customers get heated Able to juggle multiple priorities without losing attention to detail Logistics, transportation, or supply chain experience (preferred, not required) Coachable, humble, and motivated to keep growing Our Core Values WOW with Service Do the Right Thing Own It Be Humble & Keep Growing Do Whatever It Takes Find the Win–Win If these don't resonate, this won't be a fit - and that's okay. Compensation & Growth Base salary: $40,000–$45,000 Bonuses, raises, and opportunities for advancement are available based on performance.
How to Apply
Send your resume to [email protected], along with a short write-up highlighting accomplishments or qualities that make you a strong fit. We'll read that first. Apply tot his job Apply To this Job