Experienced Full Stack Learning Specialist – Japanese Language Training and Development

At arenaflex, our mission is to be the most customer-centric company on earth, and we're looking for exceptionally talented, bright, and driven individuals to join our team. As a key member of our Amazon Business Customer Services learning experience team, the Sr. Learning Specialist will play a vital role in boosting the competencies of our customer service associates by developing and conducting effective training programs. This role will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization.

Job Summary:

We're seeking an experienced Learning Specialist with a strong background in Japanese language (JLPT N1 certified) and English language to join our team. The ideal candidate will have a minimum of 2+ years of experience in training delivery roles or similar experience, with a proven track record of developing and delivering effective training programs. As a Sr. Learning Specialist, you will be responsible for designing and delivering training interventions to meet/exceed improvement goals, analyzing performance data to identify gaps, and proposing and delivering training interventions to address these needs.

Key Responsibilities:

* Coordinate training sessions based on site needs

• Conduct daily sessions with trainees
• Track and provide weekly debriefs and reporting to the ABCS Leadership Team
• Document feedback and audit results to help the Leadership Team identify strengths as well as areas of opportunity
• Contribute to additional training projects as required
• Understand workflow and daily production goals
• Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
• Maintain a positive attitude and presence on the floor
• Facilitate and present to groups of up to 30 people in a class
• Act as an effective people manager during mentored production periods during training

Requirements:

* Expertise in Japanese Language (JLPT N1 certified) and English Language

• 2+ years of experience in training delivery roles or similar experience
• Flexible to work within a 24/7 x 365 days global team across a variety of time zones
• Good communication skills for the purpose of knowledge transfer and skill development
• Good coordination and organization skills
• Extensive expertise in cultural and soft skills relevant to a contact center environment
• Competent user level of Microsoft Office tools (Word, Excel, and PowerPoint)
• Experience in Customer Service or customer service-related work experience
• Training experience specific to a contact center environment
• Bachelor's degree or significant college coursework, in communication, education, or related field
• Experience working with Learning Management Systems (LMS)

What We Offer:

* Competitive base pay ranging from $51,100/year in our lowest geographic market up to $91,400/year in our highest geographic market

• Total compensation package, including equity, sign-on payments, and other forms of compensation
• Full range of medical, financial, and/or other benefits
• Opportunity to work with a diverse and inclusive team
• Collaborative and dynamic work environment
• Professional development opportunities
• Flexible work arrangements

About arenaflex:

arenaflex is a global leader in e-commerce, committed to a diverse and inclusive workplace. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

How to Apply:

If you're a motivated and experienced Learning Specialist looking for a new challenge, please apply via our internal or external career site. We can't wait to hear from you!

Note:

This position will remain posted until filled. Applicants should apply via our internal or external career site. arenaflex is committed to a diverse and inclusive workplace. arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Additional Information:

* Los Angeles County applicants: Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.

• Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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