Virtual Assistants for a Personal Injury Law Firm – Customer Service and Sales Experience
At arenaflex, we're passionate about delivering exceptional client experiences and providing top-notch support to our clients. As a leading personal injury law firm, we're committed to helping individuals navigate the complexities of the legal system and achieve justice. We're now seeking highly skilled and motivated Virtual Assistants to join our team and contribute to our mission.
As a Virtual Assistant at arenaflex, you'll have the opportunity to work from the comfort of your own home, enjoying a flexible schedule and the freedom to manage your time effectively. Our Virtual Assistants work as independent contractors, providing full-time support (40 hours per week) to our clients and teams. If you're a sales and customer service professional with a passion for delivering exceptional experiences, we want to hear from you!
About arenaflex
arenaflex is a dynamic and innovative law firm dedicated to providing exceptional support to our clients. Our team is comprised of experienced professionals who are passionate about delivering results-driven solutions. We're committed to creating a positive and inclusive work environment that fosters growth, creativity, and collaboration.
Job Openings
We have openings in various departments, including:
* Client Support Specialist
* Reductions Specialist
* Demands preparation Specialist
* Medical Management Coordinator
* Intake Case Manager
* Senior Case Manager
Responsibilities
As a Virtual Assistant at arenaflex, your responsibilities will vary depending on the department you're assigned to. Some of your key responsibilities may include:
* Answering, screening, and forwarding incoming calls to the appropriate person
* Taking and delivering messages or transferring calls to voicemail when necessary
* Logging phone calls and documents into our online document management system
* Assisting office staff with clerical duties, including faxing, copying, and organizing/maintaining files
* Maintaining frequent communication with clients and answering their questions
* Obtaining insurance coverage information in a timely manner
* Following up with medical treatments and ensuring proper care
* Obtaining medical provider records and bills
* Communicating with insurance companies on treatment status and updating adjuster information on the system
Qualifications and Required Skills
To be successful as a Virtual Assistant at arenaflex, you'll need to possess the following qualifications and skills:
* Punctuality and a commitment to working overtime on occasion
* Fluency in English and Spanish
* Solid written and verbal communication skills
* Ability to be resourceful and proactive when issues arise
* Self-starter and multi-tasker with the ability to work independently
* Computer requirements: Core I5 or above, 12 GB of Ram, at least Windows 10 installed
* USB noise-cancelling headsets
* Webcam for daily meetings and huddles
* Internet speed: 35Mbps Download and 15Mbps Upload
Compensation and Benefits
As a Virtual Assistant at arenaflex, you'll enjoy a competitive compensation package, including:
* Monthly payments of $1000 plus $50 to cover transfer fees
* Payments are processed once per month and deposited on the last business day of each month
* Payment processing via DEEL (options include Direct Deposit, PayPal, Payoneer, and Wise)
Application Process
To apply for this exciting opportunity, please submit your updated resume in English in PDF format and a 2-minute video introduction to the email address provided below. In your video, please:
* Introduce yourself and share a little bit about who you are (name, last name, age, country, and what motivates you)
* Share your previous work experience and skills learned
* Describe your work-from-home setup, including your computer, internet speed, and any other relevant details
Schedule Availability
As a Virtual Assistant at arenaflex, you'll be required to work 40 hours per week, with two days off. You may be required to work one day of the weekend within the same 40 hours, depending on the schedule needs of the team.
How to Apply
To apply for this exciting opportunity, please submit your application via email to the address provided below. We look forward to hearing from you!