KidFirst ABA Therapy Services Virtual Assistant & Content Marketing Coordinator

Overview

As our Virtual Assistant & Content Marketing Coordinator, you'll wear two important hats. On the administrative side, you'll keep our team organized, support our clinical staff with scheduling and documentation, and help ensure smooth communication across clients, caregivers, and providers. On the marketing side, you'll manage our digital presence across social media, email, and the web — crafting compassionate, informative content that resonates with families navigating autism care, clinicians seeking resources, and schools partnering with us. Who You'll Reach

• Families and caregivers of children with autism — your content and communications will guide them through one of life's most important journeys
• Healthcare and insurance professionals — clear, accurate information that builds referral relationships
• Schools and educators — resources and partnerships that support students in the classroom

Responsibilities

• Manage and organize inboxes in Microsoft Outlook, responding to routine inquiries and flagging urgent messages for clinical staff
• Draft, proofread, and send professional emails to clients, caregivers, insurance providers, and internal team members
• Maintain and update provider and client calendars, schedule therapy sessions, and send appointment reminders
• Coordinate meeting logistics including virtual meeting links, agendas, and follow-up action items
• Support insurance and billing processes including verifying client coverage, submitting prior authorizations, and tracking claims status
• Enter and update client data accurately in EMR/EHR systems (training provided)
• Assist with client intake paperwork, onboarding documentation, and file organization
• Maintain organized digital filing systems for correspondence, reports, and administrative records.
• Create and schedule posts across Facebook, Instagram, and LinkedIn with ABA-informed messaging
• Build and send email campaigns via Mailchimp or Constant Contact to families, referral partners, and school contacts
• Draft blog posts, resource guides, and website copy that educate and build trust
• Manage internal newsletters and company communications using Outlook and email tools
• Track engagement metrics and report monthly on content performance
• Maintain a consistent brand voice that is warm, clear, and empowering
• Work directly with the owner when creating new ideas and promotional content, including Instagram Reel-style video recordings
• Various marketing activities as requested

Requirements

• Committed to upholding all applicable US laws governing protected health information, including the Health Insurance Portability and Accountability Act (HIPAA). You must have your own private, secured technology (laptop/computer) for this role that no other person has access to at any time.
• 1+ year of administrative or virtual assistant experience
• Proficiency in the Microsoft Suite (Outlook, Word, Excel, Calendar)
• Strong written communication skills — you write with empathy and clarity
• High attention to detail and strong organizational skills
• Comfortable learning new software quickly
• Basic experience with email marketing platforms (Mailchimp or Constant Contact preferred)
• Familiarity with social media content creation; healthcare or nonprofit experience a plus
• Discretion with confidential client information (HIPAA awareness a plus)
• Reliable internet connection and a distraction-free workspace
• An interest in autism, behavioral health, or education is warmly welcomed

Bonus Points

• Prior experience in a healthcare or therapy setting
• Familiarity with ABA terminology or platforms such as Central Reach or Rethink
• Bilingual (English/Spanish) highly desirable
• Experience with insurance verification, medical billing, or scheduling coordination

Pay: $10.00 - $15.00 per hour Benefits:

• Flexible schedule

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