Experienced Customer Experience Agent - Remote 3rd Shift Opportunity
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a fully remote Customer Experience Agent working the 3rd shift, you'll play a vital role in providing top-notch service to our customers while collaborating with our skilled technicians to ensure seamless job execution. If you're passionate about delivering world-class customer service, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading provider of innovative solutions in the [industry/field]. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. With a strong focus on remote work, we empower our team members to work from the comfort of their own homes while maintaining a high level of productivity and collaboration.
Job Summary
As a Customer Experience Agent, you'll be responsible for providing exceptional customer service over the phone, dispatching calls to technicians, and performing various administrative duties. This is a unique opportunity to join our arenaflex team and contribute to our mission of delivering outstanding customer experiences.
Key Responsibilities
* Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and efficient manner
- Initiate outbound phone calls for scheduling of service calls to ensure seamless communication with customers
- Handle various customer inquiries and requests with accuracy and professionalism
- Dispatch the correct technician (based on qualifications, geography, customer preference) to each job, utilizing Service Titan software to effectively plan and dispatch jobs
- Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information
- Communicate with technicians regarding availability, expected completion time, and other essential details
- Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
- Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
- Collaborate with service technicians and various customers from residential to commercial settings
- Other duties as assigned by your supervisor or management team
Essential Qualifications
* Familiarity with the surrounding Chicagoland area
- High school diploma or equivalent (GED)
- Minimum of 3 years relevant work experience in a customer service environment
- Previous dispatch experience is a plus
- Strong verbal and written communication skills
- Attention to detail
- Ability to manage priorities and workflow
- Ability to deal effectively with a diversity of individuals at all organizational levels
- Versatility, flexibility, and a willingness to work within constantly changing priorities
- Proficient in Microsoft Office
- Ability to work from home efficiently
- Ability and willingness to work nights and weekends
Preferred Qualifications
* Plumbing, Electric & HVAC experience
- Previous experience working with Service Titan software
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving and analytical skills
- Ability to adapt to changing situations and priorities
- Proficiency in Microsoft Office and other relevant software
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a remote team
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to the growth and development of our team members. As a Customer Experience Agent, you'll have access to:
- On-site training facility for continuous employee development
- Paid Time Off (PTO)
- Paid Holidays
- Tuition Reimbursement
- Professional development assistance
- Referral program
Work Environment and Company Culture
As a remote team member, you'll enjoy the flexibility and comfort of working from home while still being part of a dynamic and collaborative team. arenaflex values a positive and inclusive work environment, where employees feel valued, respected, and empowered to contribute to our mission.
Compensation and Benefits
* Competitive hourly rate of $20.00 per hour
- Comprehensive benefits package, including:
+ Medical, Dental & Vision Insurance + Supplemental AFLAC Insurance Options + 401(k) Plan with Company Match + Company-provided Life Insurance + Employee discounts on company-provided services + Paid Time Off (PTO) + Paid Holidays + Tuition Reimbursement + Professional development assistance + Referral program
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. Apply Now! We look forward to welcoming you to the arenaflex team! Apply for this job