Experienced Chat Specialist – Automotive Industry Customer Service Representative

At arenaflex, we're on a mission to revolutionize the automotive industry by providing innovative software solutions to car dealerships. As a key member of our team, you'll play a vital role in delivering exceptional customer service to our clients' customers through online chat conversations. If you're a positive, energetic, and tech-savvy individual with a passion for customer service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of car dealership software, services, and forms, helping dealerships deliver better results and transform the customer experience. Founded in 1866, we've grown into a global company with operations in the U.S., Canada, the U.K., and Europe. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the automotive industry.

Job Summary

As an Inbound Chat Specialist at arenaflex, you'll be responsible for engaging with customers through online chat conversations, providing accurate information about our products and services, and capturing customer contact information for lead generation and client review. You'll work closely with our team to develop and maintain a knowledge base of our evolving products and services, ensuring that our clients' customers receive the best possible experience.

Responsibilities

* Handle a wide variety of customer inquiries via online chat, providing accurate and timely responses to their questions and concerns

• Provide detailed information about our products and services, including features, benefits, and pricing
• Narrow down on appointment information to schedule appointments with our clients' customers
• Capture customer contact information for lead generation and client review, ensuring that our clients receive valuable insights into their customers' needs and preferences
• Summarize interactions based on customer needs for client review, providing actionable feedback to our clients
• Develop and maintain a knowledge base of our evolving products and services, staying up-to-date on the latest features and updates
• Collaborate with our team to identify areas for improvement and implement changes to enhance the customer experience

Qualifications

* Previous experience in retail customer service or the automotive industry is preferred but not necessary

• Basic internet and window-based computer skills, including proficiency in Microsoft Office and Google Suite
• Strong ability to multitask, with a focus on providing excellent customer service in a fast-paced environment
• Positive and professional demeanor, with excellent written and verbal communication skills
• Ability to adapt to change and enjoy a quick-paced work environment
• High school diploma or equivalent required; associate's or bachelor's degree preferred

Requirements

* Able to attend 4 weeks of training, Tuesday - Saturday between the hours of 10am-6:30pm CST

• Previous experience in retail customer service or the automotive industry preferred but not necessary
• Basic internet and window-based computer skills, including proficiency in Microsoft Office and Google Suite
• Strong ability to multitask, with a focus on providing excellent customer service in a fast-paced environment
• Positive and professional demeanor, with excellent written and verbal communication skills
• Ability to adapt to change and enjoy a quick-paced work environment

Benefits

* Medical, dental, vision, and life insurance

• Company contributions to your HSA
• 6% match on 401(k)
• Paid time off
• Work-life balance
• On-site dining facility offering complimentary breakfast and lunch
• Fitness center
• On-site medical center
• Wide variety of sports and social leagues to participate in after work
• Volunteering initiatives through our Associate Foundation

Work Environment

* arenaflex is a relaxed, but professional and fun environment to work in

• Our College Station facility offers a state-of-the-art work environment, with modern amenities and a focus on employee growth and development
• We foster an environment that allows our associates to grow professionally through challenging work, developmental training classes, and an emphasis on promotion from within

Career Growth Opportunities

* arenaflex is committed to employee growth and development, with opportunities for advancement and professional growth

• We offer a range of training programs and developmental classes to help you build your skills and advance your career
• Our team is passionate about innovation and customer satisfaction, and we're always looking for talented individuals to join our team

How to Apply

If you're a positive, energetic, and tech-savvy individual with a passion for customer service, we want to hear from you! Apply now to join our team as an Inbound Chat Specialist at arenaflex. Apply for this job