Experienced Associate Customer Care Representative - Flex

Join arenaflex, a pioneer in the insurance industry, where your future is our business.

At arenaflex, we pride ourselves on being an inclusive and supportive environment where everyone works together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees. We're focused on creating a workplace that works for all, where diversity, equity, and inclusion are at the forefront of everything we do. Our commitment to these values is evident in our dedication to providing training, guidance, and resources to make arenaflex a true place of belonging for all employees.

About arenaflex

arenaflex is a mutual company that prioritizes its people above all else. We seek differences of opinion, life experience, and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Our office located in Phoenix, AZ is seeking an Experienced Associate Customer Care Representative to join the team!

Job Overview

This position involves telephone contact to assist and service policyholders with their insurance needs in a high call volume environment. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills.

Responsibilities

* Conduct professional telephone conversations to service customer accounts in a high call volume environment

• Problem-solve and use time effectively to multitask and prioritize work
• Assist customers with various billing and policy change transactions over the phone
• Gain customer trust and respect by establishing and maintaining effective relationships
• Demonstrate a high standard of customer service
• Collaborate with others in a team setting
• Participate in ongoing training and development to enhance customer service skills and stay up-to-date on industry trends and regulations

Salary and Work Schedule

A starting annual salary of $45,979 ($22.11/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $54,557 annually ($26.23/hr). The 40 hour work week is scheduled from Tuesday through Friday, 11:00 AM to 7:00 PM and Saturday, 8:00 AM to 4:00 PM and includes a few holidays annually. Work from home may be available up to two days a week once trained to work independently.

Total Rewards

* Medical, dental, vision coverage, short- and long-term disability, and life insurance

• Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
• Holidays - 14 paid holidays observed
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
• Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

Qualifications

* High school diploma or equivalent education required

• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)

Equal Opportunity Policy

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. We believe that diversity and inclusion are essential to our success and will consider all qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law.

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a dynamic and inclusive work environment, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to diversity, equity, and inclusion. Apply Now!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job