Experienced Tier 2 E-Commerce Phone/Chat Support Specialist – Gaming Industry Expertise
At arenaflex, we're on a mission to revolutionize the way top-tier brands connect with their customers. As a leading provider of managed digital engagement services, we're seeking a highly skilled and passionate Tier 2 E-Commerce Phone/Chat Support Specialist to join our team of experts. If you're a customer support enthusiast with a passion for gaming and a knack for delivering exceptional service, we want to hear from you!
About arenaflex
arenaflex is a global provider of managed digital engagement services, partnering with top-tier brands across the globe to deliver exceptional customer experiences. Our team of 10,000+ Mods is dedicated to providing top-notch support, moderation, and community management services to some of the world's coolest brands, including the NFL, Zendesk, and Topps. With experienced Mods available in 50+ languages in 70+ countries, we're your squad for the digital world.
Job Summary
As a Tier 2 E-Commerce Phone/Chat Support Specialist, you'll be responsible for providing exceptional customer support to our clients' customers via phone and chat. You'll work from the comfort of your own home, enjoying flexible scheduling and the opportunity to work on exciting projects with top-tier brands. If you're a customer support rockstar with a passion for gaming and a knack for delivering exceptional service, we want to hear from you!
Responsibilities
* Provide customer support via Zendesk ticketing system
- Use admin order tools to review order status and provide resolutions to customers
- Use admin tools to review user accounts and assist with account issues
- Collaborate with clients to resolve customer concerns and provide exceptional service
- Work in a fast-paced environment, handling multiple customer interactions simultaneously
- Utilize your problem-solving skills to resolve complex customer issues
- Stay up-to-date on client products and services to provide accurate information to customers
Requirements
* Previous customer support experience is required
- Chat and phone support experience is a huge PLUS!
- Familiarity with Zendesk is a plus
- Comfortable taking the initiative and working independently
- Comfortable doing searches in multiple screens/windows using admin tools
- Mastery of the written word (grammar, spelling, punctuation)
- Ability to pick things up quickly
- Comfortable working in a fast-paced environment where a lot is expected from you
- Retail and/or eCommerce experience is a plus
- Passion for shopping and helping customers shop is required
Preferred Qualifications
* Experience working in a gaming-related industry
- Knowledge of gaming products and services
- Familiarity with online gaming communities
- Experience working with customers in a fast-paced environment
- Ability to work in a team environment
Work Environment
* Work from the comfort of your own home
- Flexible scheduling to accommodate your needs
- Opportunity to work on exciting projects with top-tier brands
- Collaborative and supportive team environment
- Access to ongoing training and development opportunities
What We Offer
* Competitive hourly rate - discussed during your first interview
- Paid orientation
- Flexible self-scheduling
- Access to 'Hot Gigs' postings exclusive to the arenaflex Network
- Work from home
- Opportunity to work with top-tier brands like the NFL, Zendesk, and Topps
- Ongoing training and development opportunities
How to Apply
If you're a customer support rockstar with a passion for gaming and a knack for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Pay Rates
Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process. Apply for this job