Experienced Customer Service Representative – Work from Home Opportunity at arenaflex
Job Title: Experienced Customer Service Representative – Work from Home Opportunity at arenaflex
Job Description:
About arenaflex
At arenaflex, we're revolutionizing the way companies interact with their customers in the digital age. As a leading digital transformation company, we've spent over 35 years helping global clients across various industries, from financial services to healthcare, achieve greater agility through transformed and automated customer experiences. Our mission is to rethink and rebuild processes that drive innovation and efficiency. We're passionate about delivering exceptional service and solutions to our customers, and we're looking for talented individuals to join our team.Job Summary
We're seeking an experienced Customer Service Representative to join our team and work from home. As a Customer Service Representative at arenaflex, you'll be the face of our company, delivering exceptional service and solutions to our customers through inbound calls. You'll work with leading technologies and systems, and have a dedicated team of leaders and peers to support you. If you're passionate about customer service, sales, and problem-solving, we want to hear from you!About the Role
As a Customer Service Representative at arenaflex, you'll be responsible for:- Handling customer inquiries of varying types, including sales, billing, and technical issues
- Using probing question skills to actively listen to customers and resolve their concerns
- Meeting sales targets and managing objections to reduce churn
- Working with a high-energy team to deliver exceptional service and solutions to customers
- Staying up-to-date with leading technologies and systems to provide the best possible service to customers
What We Offer
At arenaflex, we're committed to providing our employees with a comprehensive benefits package and opportunities for growth and development. Here's what we offer:- Competitive pay rate: $15.00 - $20.00/hr
- An 8 hour per day shift, 5 days per week (anywhere from 6am-12am PST)
- All technical equipment needed to be successful to work remotely
- Medical, dental, and vision benefits
- Paid training and PTO
- Advancement opportunities: 80% of our frontline leaders have been promoted from within
- Additional pay incentives and monthly rewards and recognition programs
- Employee discounts
- EAP and Health and Wellness programs, including a personal trainer dedicated to arenaflex
Qualifications
To be successful as a Customer Service Representative at arenaflex, you'll need:- Excellent verbal and written communication skills, strong multitasking abilities
- Driven by solving problems and meeting goals
- Familiarity with Microsoft Office tools
- Experience in customer service and sales
- High school diploma or equivalent
Requirements to Work from Home
To work from home as a Customer Service Representative at arenaflex, you'll need:- A quiet and distraction-free, secure place to work
- Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download (the faster the better!)
- In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates
- A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications