Experienced Customer Service Representative – Dental & Vision Benefits

Join arenaflex, a leading insurance, financial services, and employee benefits provider, in a dynamic role that offers a unique blend of customer service, insurance expertise, and career growth opportunities.

About arenaflex

arenaflex is a company that is dedicated to fulfilling life by helping people at every age and stage get more out of life. Our purpose is to provide innovative insurance, financial services, and employee benefits that make a meaningful difference in the lives of our customers. With a strong commitment to our mission, we strive to create a vibrant culture that values diversity, inclusion, and employee well-being.

Job Summary

We are seeking an experienced Customer Service Representative to join our Group (dental and vision) insurance division. As a key member of our team, you will be responsible for providing exceptional customer service to policyholders, providers, and plan participants. This is an inbound, call center position that requires strong communication skills, attention to detail, and a passion for delivering outstanding customer experiences.

Key Responsibilities

* Communicate with policyholders, providers, plan participants, and field partners by phone or written correspondence to answer routine questions, process transactions, or resolve issues.

• Document customer inquiries and related customer data electronically to ensure accurate and efficient record-keeping.
• Assist service teams with back office support functions to ensure seamless operations and high-quality customer service.
• Protect the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures.
• Support department goals by achieving established service standards and metrics, including quality, productivity, and customer satisfaction.

What You Bring

* High school diploma or equivalent.

• 0-2 years of related experience in contact center, customer service, dental office, and/or insurance experience is highly preferred.
• Ability to work overtime when required to support business needs.
• Excellent verbal and written communication skills, with the ability to demonstrate initiative when assessing situations.
• Proficient use of computer systems and keyboarding skills.

What We Offer

At arenaflex, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package that includes:

• A Meaningful Mission: Join a company that is dedicated to fulfilling life and making a meaningful difference in the lives of our customers.
• Great Benefits: Enjoy a competitive starting pay rate of $18 per hour, hiring/retention bonuses up to $850, and a range of benefits that cover your money, time, health and well-being, professional growth, and community.
• A Vibrant Culture: Experience a dynamic and inclusive work environment that values diversity, inclusion, and employee well-being.

Benefits at arenaflex

For your money:

• Starting pay of $18 per hour
• Hiring/Retention Bonuses up to $850!
• 401(k) Retirement Plan with company match and quarterly contribution
• Tuition Reimbursement and Assistance
• Incentive Program Bonuses

For your time:

• Thrive Days - Personal time off
• Paid time off (PTO)

For your health and well-being:

• Health Benefits: Medical, Dental, Vision
• Health Savings Account (HSA) with employer contribution
• Well-being programs with financial rewards
• Employee assistance program (EAP)

For your professional growth:

• Professional development programs
• Leadership development programs
• Employee resource groups
• StrengthsFinder Program

For your community:

• Matching donations program
• Paid volunteer time - 8 hours per month

For your family:

• Generous paid maternity leave and paternity leave
• Fertility, surrogacy, and adoption assistance
• Backup child, elder, and pet care support

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity, or any other characteristic protected by law.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application. Apply for this job