Experienced Customer Service Agent – Call, Email & Chat Support for E-commerce Businesses
At arenaflex, we're on a mission to revolutionize the world of customer service by providing top-notch support to e-commerce businesses. As a Customer Service Agent, you'll be at the forefront of this revolution, handling incoming calls, emails, and chats to deliver exceptional experiences to our clients' customers. If you're passionate about delivering world-class customer service, have a knack for sales, and are comfortable working in a fast-paced remote environment, we want to hear from you!
About arenaflex
arenaflex is a leading provider of customer service operations for e-commerce stores. We've been in the business since 2015 and have grown to become a fully remote team of over 100 employees in the Philippines. Our team is dedicated to providing exceptional customer service, and we're committed to helping our clients grow their businesses through our expertise in customer service operation management and infrastructure improvements.
Position Summary
As a Customer Service Agent at arenaflex, you'll be responsible for handling incoming calls, emails, and chats to provide a pleasant experience to our clients' customers. Your primary mission will be to increase sales conversion by helping customers navigate our clients' websites and resolving any post-order queries they may have. You'll work closely with our team to achieve your goals and contribute to the growth of our clients' businesses.
Responsibilities
* Handle incoming calls, emails, and chats to provide world-class customer service and a pleasant experience to every website visitor
- Convert calls/emails or chats into sales by providing exceptional customer service and helping customers navigate our clients' websites
- Protect company, client, and visitor information by maintaining confidentiality and adhering to data protection policies
- Work with the team to accomplish individual and team goals, including sales targets and customer satisfaction metrics
- Update your knowledge through continuous learning, including self-paced and group training
- Ensure you have the right equipment and a proper place to work productively, including a stable high-speed internet connection, a computer with recommended specs, and a noise-cancellation headset with mic and webcam
Requirements
* At least two years of customer service experience for English-speaking businesses/clients/customers, preferably in e-commerce or similar businesses
- Exceptional telephone manners, customer service skills, active listening skills, verbal, and written communication skills
- Proficiency with computers, especially with regards to CRM software - Shopify
- Ability to multitask and strong time management skills
- Robust e-commerce or retail customer service background
- Genuine care for customers and clients
- A sales-oriented person is a plus
- Social media management experience is a plus
- At least six months of work-from-home experience is a plus
Qualifications Required
* Remote work ready: + Stable high-speed internet with backup (minimum of 10 Mbps) + Computer (laptop or desktop) with the following recommended specs: - Quad-core CPU at least 2.5hgz or higher - RAM 16GB or higher - 1GB GPU - At least 110 GB SSD for your drive C + Dual monitor with at least 1920 x 1080 display resolutions + Noise-cancellation headset with mic and webcam for meetings; Krisp or any noise-canceling software + Focused and quiet workspace
- Above-average written and verbal English communication and comprehension skills
- Great chat, email, social media, and phone etiquette
- Advance critical thinking skills
Benefits
* Starting salary rate ranges from $4-$5.50 per hour (depending on the support: taking calls, processing emails or chats)
- Fully remote (you can work anywhere, literally as long as you have a stable internet connection and electricity)
- Pandemic-proof job
- Weekly Pay after 1st week of Training & No Salary Deductions
- Paid Time Offs
- HMO coverage up to $50/Month
- Paid breaks
- Paid training
- Career Growth
- Performance-based compensation review
- Since you will be working from home, you get to save a lot of time and money
- Company & team events - Virtual and Offline
What We Don't Offer
* All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.
- Company PC - You must already have or buy or upgrade your current one to meet our minimum requirements.
Terms of Employment
* If you're qualified for the Call, Live Chat or Email Support position, you'll be placed on our "waiting list" unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements.
- Full-time - You'll start between 20-30 hrs/week, then gradually move up to 40-45 hrs/week as you learn the process and depending on the business requirements. *Phone time can range from 20-30 hours per week.
- This project-based job is coterminous with the client contract with arenaflex.
- Agents with good track records at arenaflex may be transferred to other accounts/projects.
How to Apply
If you're passionate about delivering world-class customer service and have the skills and experience to match, we want to hear from you! Please submit your application through our website, and don't forget to monitor your email's "Spam / Junk folder" to not miss any emails from us. We look forward to hearing from you! Apply Now! Apply for this job