Experienced Full Stack Customer Service Representative Sales WFH-Sign On Bonus in New Hampshire at arenaflex
Join the arenaflex Team and Become the Voice of arenaflex
Are you a customer service enthusiast with a passion for sales and technology? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? Look no further! arenaflex is seeking an experienced Full Stack Customer Service Representative Sales WFH-Sign On Bonus to join our team in New Hampshire. As a member of our team, you'll have the opportunity to redefine customer service, creating meaningful connections with each customer and driving sales growth through consultative approaches.
About arenaflex
arenaflex is a global leader in communications and technology, dedicated to delivering innovative solutions that connect people, businesses, and communities. With a rich history of innovation and a commitment to customer satisfaction, arenaflex is the perfect place to launch or advance your career in customer service and sales.
Job Summary
As a Full Stack Customer Service Representative Sales WFH-Sign On Bonus, you'll be the voice of arenaflex, providing exceptional customer service and driving sales growth through consultative approaches. You'll be trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for arenaflex's latest products and services.
Key Responsibilities
* Instill confidence and loyalty in customers through thoughtful listening and utilizing knowledge of arenaflex's products and services to effectively service and retain customers
- Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
- Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required
- Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution
- Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
- Troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements
- Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software & applications
What You Can Expect
* Competitive hourly wage of $19.15 - $21.65, with an average starting earnings of $42,400 per year
- Amazing perks and benefits, including:
+ Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time off and holidays (with some exceptions) + Sick leave + Paid Parental Leave + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness, accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone
Requirements
* Call center or customer service experience
- Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required
- Work from Home Requirements:
+ Verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) + Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you'll need to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
Career Growth Opportunities
* Career possibilities are limitless with arenaflex. You'll have the chance to round out your experience with training on the latest technology, devices, and arenaflex's entire lineup of products, services, and promotions
- Opportunities for advancement and professional growth within the company
How to Apply
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply now and join our team in New Hampshire.
Apply Now!
Apply Job! Apply for this job