Experienced Customer Service Team Lead – Delivering Exceptional Customer Experiences at arenaflex

At arenaflex, we're passionate about delivering legendary customer service that sets us apart from the rest. As a Customer Service Team Lead, you'll play a vital role in empowering our representatives to be the ultimate problem solvers, delivering fast, friendly, and customer-focused experiences that our customers love. If you're a leader who thrives in a dynamic environment, is passionate about customer satisfaction, and is eager to grow with a family-owned company, we want to hear from you!

About arenaflex

arenaflex, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. We're committed to providing our customers with the best possible experience, and we're looking for talented individuals like you to join our team. arenaflex is a drug-free workplace and an equal opportunity employer.

Position Responsibilities

As a Customer Service Team Lead, you'll be responsible for:

• Coaching and developing Customer Service Representatives in all areas, including product knowledge, policies and procedures, and performance metrics.
• Reviewing phone, email, and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews for increased success.
• Providing feedback to management on process improvements that increase efficiency and customer satisfaction.
• Facilitating team meetings and one-on-one sessions to communicate policy updates, company information, and provide training and coaching.
• Handling escalated customer issues and providing weekly support for customer interactions.

Minimum Requirements

* High School diploma or equivalent required. Bachelor's degree preferred.

• 3+ years of customer service experience.
• 2+ years of experience in a leadership/supervisory role preferred.
• Effective communication skills.

Benefits

* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks:

+ Café featuring affordable daily meal options from local restaurants. + On-site fitness center and beautifully maintained walking paths. + Best-in-class, clean, modern facilities.

Work Environment and Company Culture

At arenaflex, we believe that a positive work environment is essential to our success. Our modern facilities, on-site fitness center, and beautifully maintained walking paths create a healthy and productive workspace. We're committed to fostering a culture of teamwork, innovation, and customer satisfaction. As a Customer Service Team Lead, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Team Lead, you'll have opportunities to:

• Develop your leadership skills through training and coaching programs.
• Participate in cross-functional teams to drive process improvements and customer satisfaction.
• Collaborate with other departments to identify and implement new ideas and initiatives.
• Take advantage of our Tuition Assistance Program to pursue professional continuing education.

Compensation, Perks, and Benefits

* Pay from $28 to $35 per hour with significant growth and earning potential!

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks:

+ Café featuring affordable daily meal options from local restaurants. + On-site fitness center and beautifully maintained walking paths. + Best-in-class, clean, modern facilities.

How to Apply

If you're a motivated and customer-focused leader who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a Customer Service Team Lead at arenaflex. Apply for this job