Experienced Full Stack Field Service Technician – Production Equipment Maintenance and Repair
At arenaflex, we're a leading industry player that's rapidly growing our Technical Services division, and we're seeking highly skilled and experienced Production Service Technicians to join our team. As a Field Service Technician, you'll play a critical role in delivering exceptional service to our clients, managing call resolve issues, and performing repairs and maintenance on large-scale production equipment.
About arenaflex
For over a century, arenaflex has been redefining the workplace experience by harnessing our leadership position in office and production print technology. We've expanded into software and services to sustainably power today's workforce, from the office to industrial environments. Our differentiated business solutions and financial services are designed to make every day work better for clients – no matter where that work is being done. Today, arenaflex scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things, and cleantech.
Production Service Technician Role
As a Production Service Technician, you'll be responsible for:
- Offering outstanding service to our clients by managing call resolve issues in accordance with customer's SLA agreement to manage customer relations and optimize customer satisfaction.
- Leveraging senior-level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large-scale production equipment.
- Performing a full range of maintenance on assigned products, including technical diagnostics, software loads, installation, removal, retrofit, and utilization of remote resolution software.
- Taking responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
- Providing assistance and guidance to other team members regarding policies, procedures, and overall equipment repair best practices.
Skills and Qualifications
To succeed in this role, you'll need:
- Senior electromechanical experience, including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems.
- Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals!
- A valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.
- The ability to lift 50 pounds, walk, stand, squat, bend, and drive for over 50% of the workday. Safety is our top priority, especially around electrical components.
- Useful certifications for this role include:
+ OSHA certification + EPA certification + Electrical safety certification + Other relevant certifications
What Success Looks Like in the First 60 Days
In the first 60 days, you'll have successfully navigated through our new hire training and completed the technical training courses, which will set you up for success in the following categories:
- Comprehensive understanding of our company and customer service culture
- Clear expectations in reference to call load, territory alignment, and client satisfaction
- Thorough knowledge base of the equipment and inventory needs to support your territory
- Actively and correctly completing service calls independently
Work Environment and Company Culture
As a Production Service Technician at arenaflex, you'll be part of a dynamic and growing team that values innovation, customer satisfaction, and teamwork. You'll have the opportunity to work with cutting-edge technology, collaborate with experienced professionals, and develop your skills and expertise in a fast-paced and supportive environment.
Compensation, Perks, and Benefits
arenaflex offers a comprehensive compensation package that includes:
- Competitive hourly rate
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for career growth and professional development
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and experienced Production Service Technician looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Apply for this job