Experienced Customer Service Representative/Dispatcher – HVAC and Plumbing Industry

At arenaflex, we're dedicated to creating comfort through indoor heating and air conditioning. Founded in 1979, we've grown from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor. Our commitment to exceptional customer service has earned us a reputation for reliability, expertise, and a passion for delivering top-notch solutions. We're seeking an experienced Customer Service Representative/Dispatcher to join our team. As a key member of our dispatch team, you'll play a vital role in handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your exceptional communication skills, attention to detail, and ability to work independently will make you an asset to our team.

Job Summary:

As a Customer Service Representative/Dispatcher, you'll be responsible for:

• Handling inbound phone calls for scheduling service and maintenance for our Residential Department
• Maintaining our customer database, ensuring accurate and up-to-date information
• Making daily outbound phone calls to customers and technicians
• Routing technicians based on location to ensure efficient service delivery
• Maintaining a positive team atmosphere with all members of the dispatch team
• Collaborating with the dispatch team to resolve customer issues and concerns

Schedule:

* Wednesday: In-office work at our Chantilly location from 8 AM to 5 PM (with a one-hour lunch break)

• Monday to Friday: Remote work from home from 8 AM to 5 PM (with a one-hour lunch break) (not on Wednesday)

Qualifications:

* Previous call center experience (at least 1 year)

• Ability to type at least 70 words per minute
• Excellent communication and interpersonal skills
• Ability to handle high call volumes and work under pressure
• Ability to work independently as well as within a team
• Familiarity with main cities and locations in Northern Virginia
• Ability to accurately document information into our customer database (Service Titan)

Remote Work Requirements:

* A high-speed internet connection

• A quiet workspace with minimal background noise
• A laptop and cell phone will be provided by arenaflex

Benefits and Culture:

* Medical, dental, vision, STD, LTD, and life insurance

• 401(k) retirement plan with a company match
• 7 paid holidays per year
• Paid vacation and personal days
• Continued education with periodic classes
• A dynamic and supportive work environment

What We Offer:

* A competitive salary and benefits package

• Opportunities for career growth and professional development
• A collaborative and inclusive work environment
• Recognition and rewards for outstanding performance
• A commitment to work-life balance and employee well-being

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Note:

arenaflex is a leading Northern Virginia residential and commercial HVAC and Plumbing contractor. We are committed to creating comfort through indoor heating and air conditioning. Our commitment to exceptional customer service has earned us a reputation for reliability, expertise, and a passion for delivering top-notch solutions. Apply for this job