Product Specialist
Location: Harrisburg, PA Position Type: Remote Contract Length: Long-term with annual extensions Position Overview: The Product Specialist serves as the senior technical expert and team lead for enterprise-wide systems and product implementations, ensuring the stability, scalability, and effective use of complex applications and platforms. This role provides strategic technical leadership, oversees product enhancements and integrations, supports high-impact initiatives, and collaborates with cross-functional teams to deliver secure, high-quality solutions aligned with business and regulatory requirements. Duties:Lead enterprise-wide system implementation efforts and provide technical leadership for complex product and service deployments. Serve as the Technical Subject Matter Expert (SME) for enterprise applications and specialized technical environments. Mentor team members by sharing industry best practices, technical standards, and implementation strategies. Provide direct technical expertise for highly secure and mission-critical executive applications. Support the design, integration, and enhancement of industry-specific applications with enterprise systems. Collaborate with architects, developers, database administrators, vendors, and business stakeholders to support product functionality and enhancements. Coordinate product design reviews to ensure compliance with functional, technical, and quality standards. Analyze technical and functional impacts of product planning decisions, production fixes, and system enhancements. Develop work plans, schedules, budgets, and resource estimates for technical initiatives and enhancements. Lead product testing, validation efforts, and implementation trials to ensure successful deployments. Identify, track, and resolve project risks, defects, issues, and action items affecting application teams and deliverables. Develop contingency plans and provide recommendations for technical and functional improvements. Coordinate updates to logical and physical data models in partnership with database administration teams. Ensure technical architecture supports all required product enhancements and integrations. Provide product support, troubleshoot technical issues, and accurately assess defect severity levels. Create and maintain technical documentation, training materials, and implementation references. Review and validate system testing approaches, conditions, and detailed test scenarios. Deliver status updates and communicate technical information effectively to executive leadership, business users, and technical teams. Contribute as a hands-on technical expert and participate directly in product design and development activities. Ensure all work adheres to established quality assurance and project standards. Required Skills:12+ years of experience supporting enterprise-level technical products, systems, or application environments. 12+ years of experience serving in technical leadership, systems implementation, or product specialist roles. Strong expertise in enterprise application support, system integrations, and technical solution delivery. Experience leading large-scale implementation efforts involving complex oversight and compliance requirements. Demonstrated experience functioning as a Technical SME for enterprise-wide systems or specialized platforms. Strong background in product lifecycle management, system enhancements, and production support. Experience coordinating with architects, developers, database administrators, vendors, and business stakeholders. Proven ability to lead testing efforts, perform impact analyses, and support system quality assurance activities. Experience developing technical documentation, training materials, and support procedures. Strong analytical, troubleshooting, and problem-solving skills. Excellent written and verbal communication skills with the ability to interact with executive leadership and technical teams. Ability to manage multiple priorities, schedules, risks, and technical deliverables in a team-oriented environment. Experience reviewing and validating technical architecture, data models, and system integration requirements. Strong understanding of quality standards, defect management, and change management processes. Preferred Skills:Experience supporting highly secure, mission-critical, or executive-level applications. Experience delivering support for industry-specific applications integrated with enterprise systems. Prior experience mentoring technical teams and leading knowledge-sharing initiatives. Experience developing functional usability standards and recommending process improvements. Background supporting complex environments with federal or enterprise-level governance and oversight requirements. Apply To This Job