Director of Franchise Revenue Cycle Management Operations

Benefits: 401(k) matching Bonus based on performance Competitive salary Opportunity for advancement Training & development American Family Care (AFC) Founded in 1982 with a single location, American Family Care (AFC) pioneered the concept of non‑emergency room care, providing treatment for injuries and illnesses in a convenient, lower‑cost setting. Headquartered in Birmingham, Alabama, AFC has grown into the nation’s leading provider of accessible healthcare, with more than 400 company‑owned and franchised centers across the United States, caring for over 3.5 million patients annually. Position Summary The Director of Franchise Revenue Cycle Management (RCM) Operations serves as the primary liaison between AFC franchise clinics and Corporate RCM Operations. This role partners closely with franchise owners and internal RCM leaders to resolve issues, drive operational improvements, and optimize revenue cycle performance across the franchise network.

Key Responsibilities

Serve as the primary point of contact between franchise clinics and leadership, and AFC Corporate RCM Operations Partner with franchise owners and clinic leadership to identify, analyze, and resolve RCM‑related issues Share and review monthly RCM performance metrics with franchise clinic owners, identifying trends, risks, and opportunities for improvement Support the transition and implementation of franchise clinics onto AFC’s corporate RCM platform, ensuring a smooth onboarding and adoption process Collaborate with corporate RCM operations leaders to develop solutions, improve workflows, and drive performance improvements Provide guidance, best practices, and education to franchise clinics related to revenue cycle processes and performance Assist with special projects and other duties as assigned

Qualifications

Bachelor’s degree in a related field (Healthcare Administration, Business, Finance, or similar) preferred Minimum of 5 years of progressive healthcare leadership experience in revenue cycle management environments Demonstrated experience working with multi‑site healthcare operations, franchises, or physician practice management organizations preferred Strong understanding of end‑to‑end revenue cycle processes, including billing, coding, collections, payer relations, and denial management Proven ability to analyze RCM performance metrics and translate data into actionable insights Excellent communication and relationship‑building skills, with the ability to influence and partner with franchise owners and senior leaders Strong problem‑solving skills with a collaborative, service‑oriented mindset Ability to manage multiple priorities in a fast‑paced environment Proficiency with RCM systems, practice management platforms, and reporting tools Willingness and ability to travel as needed This is a remote position. Apply To This Job