Administrative Support 3

About the position The Administrative Support 3 role is an entry-level position within the claims department responsible for providing administrative, clerical, and claims support. This role assists with workers’ compensation claim setup, compliance activities, and general office coordination. The position plays a key role in ensuring timely, accurate processing of claims while supporting internal teams and maintaining regulatory compliance.

Responsibilities

• Identify and verify coverage for new claims
• Set up new claims and enter detailed notes into the system
• Support the submission and administration of workers’ compensation claims, ensuring compliance with Florida and Louisiana EDI reporting requirements and statutory timelines
• Maintain working knowledge of coding requirements, including loss codes, cause codes, and account-specific site codes
• Contact insured parties to gather information such as return-to-work status, hire dates, and salary details
• Process bill payments accurately and efficiently
• Manage fax and email distribution, including intake, routing, and follow-up
• Provide administrative and customer support to internal departments
• Maintain organized records and ensure proper documentation
• Perform additional administrative or claims-related duties as assigned

Requirements

• High school diploma or equivalent required
• Previous administrative, clerical, or data entry experience preferred
• Familiarity with insurance, claims processing, or workers’ compensation is a plus
• Strong attention to detail and accuracy
• Effective communication and interpersonal skills
• Basic proficiency in Microsoft Office or similar systems
• Ability to manage multiple tasks and meet deadlines in a structured environment
• Must reside in the state of Florida

Benefits

• Medical
• Dental
• Vision
• Health Savings Accounts / Flexible Spending Accounts
• Life and AD&D Insurance
• 401(k)
• Tuition Reimbursement

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