Experienced Full Stack Customer Service Representative – Digital Banking and Payments

Are you ready to embark on a thrilling career journey where you can drive results, define an industry, and make a meaningful impact on people's lives? Look no further! arenaflex is seeking a highly skilled and motivated Full Stack Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for handling routine customer inquiries and problems via telephone, digital, or chat channels, utilizing your exceptional communication and problem-solving skills to deliver industry-leading care and innovative solutions.

About arenaflex

arenaflex is a world-leading digital banking and payments company that is revolutionizing the way people manage their finances. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day, and We Succeed Together. We value what makes you unique and provide an opportunity for you to shine. Join us, and you'll be part of a dynamic team that is passionate about delivering exceptional customer experiences and making a difference in the lives of millions of people.

Job Description

We know you're going to love it here! arenaflex has an outstanding culture and an employee experience that is second to none. Our next classes start in October 28th, 2024, and we are currently hiring for schedules with start times that range between the following hours:

• 10:30AM - 7:00PM CST
• Note: Shifts are Monday-Friday with weekends as assigned

Key Responsibilities:

* Handle routine customer service inquiries and problems via telephone, digital, or chat channels through effective communication and problem-solving skills.

• Utilize multiple systems to respond to, troubleshoot, and document customer inquiries.
• Leverage standard screens, verbatim scripts, and procedures to provide industry-leading care and innovative solutions.
• Actively manage and escalate risk and customer-impacting issues within the day-to-day role to management.
• Assist over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online, or chat.
• Utilize empathy and effective communication skills when responding to customer inquiries.

How You'll Do It:

* Collaborate with a dynamic team of customer service professionals who are passionate about delivering exceptional customer experiences.

• Work in a fast-paced, back-to-back call environment via phone, online, or chat.
• Utilize multiple systems to respond to, troubleshoot, and document customer inquiries.
• Leverage standard screens, verbatim scripts, and procedures to provide industry-leading care and innovative solutions.
• Actively manage and escalate risk and customer-impacting issues within the day-to-day role to management.

Qualifications:

* High School Diploma or GED

• 1+ years of customer service experience
• Excellent verbal communication and problem-solving skills
• Ability to work in a fast-paced, back-to-back call environment
• Ability to multitask and prioritize tasks effectively
• Ability to work in a team environment and collaborate with colleagues
• Ability to adapt to changing situations and priorities

Bonus Points:

* If you have a High School Diploma or GED, you'll receive bonus points!

• If you have 1+ years of customer service experience, you'll be a strong candidate for this role!

What We Offer:

* Competitive salary range: $18.00 to $21.75 per hour

• Additional incentives may be provided as part of a market-competitive total compensation package
• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, and Health Savings Account
• STD, Life, LTD, and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Why Join arenaflex?

* arenaflex is a world-leading digital banking and payments company that is revolutionizing the way people manage their finances.

• Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day, and We Succeed Together.
• We value what makes you unique and provide an opportunity for you to shine.
• Join us, and you'll be part of a dynamic team that is passionate about delivering exceptional customer experiences and making a difference in the lives of millions of people.

How to Apply:

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together! Apply To This Job

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected]. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation. Apply for this job