Experienced Full Stack Customer Service Representative – Remote Airport Operations

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences in the aviation industry. As a key player in our global & cargo department, we're seeking a highly skilled and adaptable customer service representative to join our team at London Heathrow. If you're passionate about delivering world-class service, working in a fast-paced environment, and growing your career with a dynamic organization, we want to hear from you!

Why Join arenaflex?

At arenaflex, we're committed to creating a culture of inclusion and diversity, where every team member feels valued, empowered, and supported to reach their full potential. Our 20+ employee business support services are designed to connect our team members to our customers, partners, communities, and shareholders, fostering an environment that's inclusive, dynamic, and always striving for excellence.

About the Role

As a customer service representative, you'll be part of our London Heathrow team, working closely with team leaders to deliver a safe and exceptional airport experience to our customers. You'll be responsible for a wide range of tasks, including:

• Providing exceptional customer service, ensuring a seamless experience at all contact points
• Performing various airport-related duties, such as check-in, gates, transfer, arrival, luggage services, and ticketing (ATAc)
• Working closely with team leaders to ensure smooth operations and adapt to changing situations
• Conducting administrative tasks, such as ATAc, pre-flight, and post-flight departures
• Representing arenaflex in a professional manner, adhering to uniform standards and adopting a customer-centric approach
• Promoting and selling arenaflex services and products to our customers
• Attending and completing all required training by given deadlines
• Adhering to and promoting safe working practices at all times
• Performing other reasonable duties as required by the role

What You'll Need for Success

To excel in this role, you'll need:

• Excellent interpersonal skills, with the ability to communicate effectively with customers and colleagues
• A solution-oriented approach, with the ability to resolve conflicts professionally and efficiently
• The capacity to work in a high-pressure environment, with minimal supervision
• A strong customer focus, with experience in face-to-face contact with customers
• The ability to represent arenaflex in a professional manner at all times
• Well-groomed appearance, adhering to uniform standards
• The capacity and willingness to work in a shift environment, including weekends, bank, and public holidays
• Reliability and punctuality
• Compliance with all arenaflex policies and procedures
• The ability to communicate effectively in both written and verbal forms
• Possession of a valid BAA airside pass
• GSAT training
• The willingness and ability to complete all relevant training efficiently
• Possession of a valid DVLA driving license, with the ability to apply for a BAA driving license as required
• The willingness and ability to teach and maintain a valid BAA jet bridge permit as required

Desired Qualifications – Education & Previous Experience

* Proficiency in PC software, including Microsoft Word, Excel, and email

Experience Freedom at arenaflex

At arenaflex, we believe that everyone deserves to be themselves, without fear of judgment or reprisal. Our inclusive culture is built on the principles of diversity, equity, and inclusion, where every team member feels valued, respected, and empowered to reach their full potential. Join us, and experience the freedom to be yourself, while making a real difference in the lives of our customers and colleagues.

Take the Next Step

Are you ready to embark on an exciting new challenge? Apply now, and let's discuss how you can become a vital part of our success story! Apply To This Job Apply for this job