Experienced Customer Support Chat Specialist – Remote Work Opportunity with arenaflex
At arenaflex, we're on a mission to revolutionize the way nonprofits and changemakers raise funds and manage their donor relationships. As a Customer Support Chat Specialist, you'll play a vital role in empowering our users to achieve their goals, while also growing your career in a dynamic and supportive environment.
About arenaflex
arenaflex is a leading nonprofit fundraising and CRM platform that's passionate about making a difference in the world. We're proud to have been certified as a Great Place to Work in 2021, 2022, 2023, and 2024, and we're committed to creating a work environment that's healthy, supportive, and fulfilling. Our platform is used by millions of changemakers to raise more, pay less, and give better, and we're constantly innovating to meet the evolving needs of our users.
Job Summary
We're seeking an experienced Customer Support Chat Specialist to join our team on a remote work arrangement. As a key member of our Customer Support team, you'll be responsible for responding to inquiries from current and prospective users and donors via live chat and email. You'll also have the opportunity to proactively identify user needs, help customers implement specific features, and analyze product malfunctions to report and improve our platform.
Responsibilities
As a Customer Support Chat Specialist at arenaflex, your primary responsibilities will include:
- Responding to queries from users in a timely and accurate way via live chat and email
- Following up with unresponsive users and leads to ensure their questions are resolved
- Proactively identifying user needs and helping customers implement specific features
- Analyzing product malfunctions (e.g., by testing different scenarios or impersonating users) and reporting them
- Gathering user feedback, feature requests, and workarounds, and proactively suggesting improvements
Requirements
To succeed in this role, you'll need:
- 2+ years of experience working remotely in the tech industry
- 2+ years of experience as a Customer Support Specialist or similar CS role
- Experience handling multiple incoming chat requests simultaneously
- Access to a computer or laptop and reliable internet (2nd monitor recommended)
- Experience using help desk software and remote tools (e.g., Intercom, Slack, Notion)
- Excellent written and verbal communication skills in English
- Agents must provide their own computer and stable internet connection
Preferred Qualifications
While not required, the following qualifications would be a plus:
- Experience working with nonprofit organizations or in the charitable sector
- Familiarity with CRM and fundraising software
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Experience with training and onboarding new team members
What We Offer
As a Customer Support Chat Specialist at arenaflex, you'll enjoy:
- A competitive salary package, commensurate with experience
- A generous bonus plan
- A healthy and supportive work environment
- Flexible remote work arrangements
- Opportunities for career growth and professional development
- A chance to make a meaningful impact in the nonprofit sector
Benefits
As a direct-pay contractor, you'll receive:
- A salary of $9 - $9.50 an hour
- Payments made bi-monthly via wire transfer to your Philippines bank account
- Deposits arrive by the 15th and the last day of each month
- A generous bonus plan
- A healthy and supportive work environment
- Holiday policy: Givebutter Support is open 24/7. If you work a US holiday, you will get your regular pay plus a day of vacation time to bank and use anytime in the next 12 months.
How to Apply
If you're passionate about customer support, nonprofit fundraising, and making a difference in the world, we'd love to hear from you! Please submit your application today, and let's start a conversation about how you can join our team and grow your career at arenaflex. Apply To This Job Apply for this job