Claims Officer Nassau
CG ATLANTIC GENERAL INSURANCE LTD
ABOUT US | A leading regional player in the retail insurance sector, Coralisle Group Ltd., with over 600 employees and offices in Bermuda, the Bahamas, Barbados, the British Virgin Islands, the Cayman Islands, Turks & Caicos Islands, Anguilla, Antigua and Barbuda, Montserrat, Dominica, St. Lucia, St. Vincent, Saint Maarten, Grenada, Trinidad and Tobago, Guyana, Curacao, Aruba, Jamaica and Belize, we offer a complete range of premier financial and insurance services to our individual and corporate clients. We know that our products make a real difference to our clients and their families.
THE ROLE | The primary duties for the Claims Officer will include but not be limited to interviewing clients about their claims, recording all relevant information, liaising with S&G Claims Engineers and repairers, and overseeing claim settlements. Other duties will include customer service, administrative, and clerical duties to support the primary duties as well as participation in projects as assigned. Main responsibilities include:
- Ensures that all claims are processed in a timely manner, and that appropriate level of communication is maintained throughout the process with relevant parties;
- Interviews claimants and third parties to determine the facts of the claims, levels of liability, and inspects on site damaged vehicles and properties as part of the process;
- Communicates and consults with the investigating Claims Engineer to review his/her reports and get additional information as required;
- Reviews estimates and approves settlements within authorized limits; negotiates with claimants when required;
- Liaises with repairers mainly to confirm their ability to adequately repair the vehicle or property, availability of parts, and whether client deductible has been met;
- Maintains an effective follow up system to ensure that no claim is left unresolved
- Immediately refers any personal injury claim above given authority, cyclist accidents and pedestrian accidents to the Claims Manager;
- Brings any non-routine matters to the attention of the Claims Manager;
- Reviews all files that are open after a 30-day period with a view to bringing closure;
- Notifies other departments within P&C of claims details that may be relevant to potential renewals, or otherwise, of clients in accordance with required procedure;
- Prepares and/or reviews for appropriateness (as requested) all correspondence in connection with claims e.g. about additional requirements, restrictions on policies etc. prior to distribution;
- Reviews the overall subrogation position on a quarterly basis to ensure request letters for payments are sent and takes appropriate action; and
- Maintains files, records, and account systems that are used in the Claims Department including P&C Computer system.
THE PERSON | To be the ideal candidate you will have:
- Minimum of 3 yearsâ experience in General Insurance Claims
- CII Certificate
- Strong administration skills;
- Strong organizational skills;
- Superior communication, including verbal, written, negotiating and presentation skills;
- Intermediate competency skills in the use and application of standard Microsoft and email software applications
- Problem Solving ability
- Customer Service Oriented
- Adaptability and Flexibility
- Attention to detail
- Time Management
- Professionalism
- Ethical judgment & Integrity
- Empathy
- Negotiation Skills
THE BENEFITS | We value our employees and offer a supportive and inclusive work environment. We provide opportunities for professional growth and development, competitive compensation, and a comprehensive benefits package.