Experienced Full Stack Sr. Director, Global Customer Education Services – Web & Cloud Application Development

Join arenaflex as a Sr. Director, Global Customer Education Services and lead the charge in revolutionizing customer learning experiences! At arenaflex, we're committed to empowering our customers and partners with the knowledge and skills they need to succeed in a rapidly changing world. As a Sr. Director, Global Customer Education Services, you'll play a critical role in shaping the future of customer education and driving business growth through innovative learning experiences.

About arenaflex

arenaflex is a leading provider of cloud-based work management solutions that help organizations of all sizes streamline their workflows, collaborate more effectively, and achieve their goals. Our platform is designed to be flexible, secure, and scalable, making it the perfect choice for businesses that need to adapt quickly to changing market conditions. As a Sr. Director, Global Customer Education Services, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll work closely with our marketing, sales, and customer success teams to develop and implement a comprehensive customer education strategy that drives business growth and customer satisfaction.

Key Responsibilities

As a Sr. Director, Global Customer Education Services, you'll be responsible for leading and inspiring a growing team of learning experience designers, instructional designers, and professional trainers to deliver timely, relevant, comprehensive, and effective curricula for diverse audience profiles and segments. Your key responsibilities will include:

Leading the global content and learning strategy

for customer training and enablement for arenaflex products and solutions

Developing and delivering learning experiences

for all arenaflex products, including learners' journey, programs, and offerings, LMS/LXP systems, processes, and policies, and digital touchpoints

Partnering closely with Marketing

to execute on the strategy and brand of arenaflex certifications as synonymous with project, program management (PPM) expertise

• Establishing, monitoring, and achieving key financial and non-financial performance metrics for the Learning function to ensure the program is delivering to brand, community, marketing, and sales goals
• Making arenaflex University integral to the Marketing, Sales, Engineering, and Customer Success organizations to retain and expand the customer base

Managing cross-functional interlock and leading strategic and operational interlock

with Marketing, Sales, Sales Operations, Engineering, and Customer Success

Partnering and aligning effectively with the Channels team

to expand the competency, capacity, and capability of the partner ecosystem

Innovating with blended learning solutions

while aligning with arenaflex's overall knowledge and enablement strategy, including documentation, self-help, and community

Leading the business-level implementation, enhancement, and support

of a Learning Management System in coordination with the global, enterprise-wide effort

Essential Qualifications

To be successful in this role, you'll need to have:

• Strong business acumen and prior SaaS/Enterprise Software Customer Training leadership experience

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Excellent collaborator and communicator

within and across various levels of the organization

Strong track record for growing revenue with P&L experience

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Proven leadership skills in motivating and inspiring a team

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Experience designing, managing blended learning and certification programs

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Strong balance of strategic and execution skills

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BA/BS degree required. Advanced degree a plus

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Minimum of 10 years relevant experience

Preferred Qualifications

While not essential, the following qualifications would be highly desirable:

• Experience creating market value for a Software Certification similar to Cisco/MSFT/VMware/etc

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Experience creating partner/channel momentum for paid training and certification

* Experience in bundling of training and certification into overall company packages as seen at Workday/SFDC/MSFT * Experience deploying business rules with internal stakeholders to embed training and certifications in license transactions via attach and accounting rules

What We Offer

As a Sr. Director, Global Customer Education Services at arenaflex, you'll enjoy a competitive base salary range, a market-competitive incentive opportunity, and a comprehensive benefits package that includes:

HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options

for full-time employees

Equity - Restricted Stock Units (RSUs) for eligible roles

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Lucrative Employee Stock Purchase Program (15% discount)

* 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) *

Monthly stipend to support your work and productivity

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Flexible Time Away Program, plus Incidental Sick Leave

* US employees are automatically covered under arenaflex-sponsored life insurance, short-term, and long-term disability plans *

US employees receive 12 paid holidays per year

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Up to 24 weeks of Parental Leave

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Personal paid Volunteer Day to support our community

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Opportunities for professional growth and development

including access to LinkedIn Learning online courses

• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal arenaflex account

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Teleworking options from any registered location in the U.S. (role specific)

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Join Our Team!

If you're a motivated and experienced professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply To This Job Apply for this job