Associate Customer Care Representative - Investment Manager at arenaflex

Join arenaflex, a pioneering force in the cloud and AI industry, as we revolutionize the real estate sector with innovative solutions. As a collaborative and dynamic organization, we're seeking a highly motivated and customer-centric individual to fill the role of Associate Customer Care Representative - Investment Manager. This is an exceptional opportunity to be part of a team that's shaping the future of investment management and to contribute to the growth and success of our clients.

About arenaflex

arenaflex is more than just a software company; we're innovators, changemakers, and collaborators who deliver magical experiences that make our customers' lives easier. With a passion for innovation and a commitment to excellence, we're revolutionizing the way people do business in the real estate industry. Our team is comprised of talented individuals who share a common goal: to provide exceptional customer experiences and to drive business growth through innovative solutions.

Job Summary

As an Associate Customer Care Representative - Investment Manager, you will play a vital role in supporting our clients with the adoption and support of our Investment Manager Platform and Services. You will be the face of arenaflex, creating promoters within the investment management industry and driving customer satisfaction through exceptional service. This role requires a strong and diverse skillset, with a focus on customer relationship-building, product knowledge, and problem-solving.

Key Responsibilities

* Master the product through a formal onboarding program and continued learning, with an emphasis on our Investment Manager Services.

• Work within a small team to manage an allocated queue of customer requests.
• Provide timely responses to customer support inquiries via phone and email.
• Provide Investment Manager Services product training to increase customer product knowledge.
• Maintain an organized queue of open support requests.
• Enhance customer satisfaction by providing distinctive service in all interactions.
• Establish a trusted advisor relationship to ensure customer satisfaction.
• Utilize Intercom to manage all customer interactions and inquiries.
• Utilize Zoom to provide efficient face-to-face customer service.
• Provide valuable feedback to the Product team based on client interactions.
• Receive direction from your Manager and guidance from fellow Investment Manager CCRs.
• Serve as an arenaflex brand ambassador to create promoters within the industry.

Qualifications

* BA/BS degree or equivalent in work experience required.

• Exceptional customer relationship-building skills.
• Excellent written and oral communication skills.
• Strong analytical capabilities for advanced problem-solving.
• Demonstrable leadership skills.
• Highly organized and strong ability to multitask.
• Strong curiosity and desire to learn.
• Ability to display good judgment.
• Ability to work cross-functionally in a fast-paced environment.
• Ability to handle sensitive information.
• Ability to follow through on tasks until completed.
• Ability to develop trusted relationships and find creative solutions.
• High degree of flexibility.

Must-Have Skills

* Priority Setting & Organization: Can quickly sense what will help or hinder accomplishing an objective. High attention to detail, and does not let important details slip through the cracks.

• Action Oriented & Perseverance: Bias for action, operates with urgency, driven to "do great work." Seizes more opportunities than others. Pursues everything with energy, drive, and a need to finish, even when faced with setbacks. Ability to adjust course to find an effective path to reach success.
• Problem Solving & Proactivity: Acts without being told what to do. Brings new ideas to the table with a plan for how to best implement them. Able to ask the right questions, collect and analyze information, problem-solve, and make clear, consistent decisions.
• Verbal & Written Communication: Speaks and writes clearly and articulately in a variety of communication settings and styles with an intuitive ability to adjust messages for the audience. Ability to bring clarity from often ambiguous circumstances and provide clear communication.
• Customer Focus: Thinks about and inserts the customer at all levels of decision-making and meeting their needs effectively. Elevates the customer experience in all decision-making.

Compensation & Benefits

The hourly wage that we reasonably expect to pay for this role is: $20.50 - $25.50 per hour. The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate's skills, education, experience, etc. Regular full-time employees are eligible for benefits including but not limited to:

• Paid Time Off (PTO)
• Medical, dental, and vision benefits
• Long-term and short-term disability insurance
• 401(k)
• Wellness benefits

Why Join arenaflex?

* Opportunity to work with a pioneering force in the cloud and AI industry

• Collaborative and dynamic work environment
• Competitive compensation package
• Comprehensive benefits program
• Opportunity for career growth and development
• Chance to make a meaningful impact on the real estate industry

How to Apply

If you believe you have what it takes to join our team, submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job Apply for this job