Hybrid Commercial Customer Care Professional Business Blueprint Specialist at arenaflex
Join the vibrant and forward-thinking team at arenaflex as a Hybrid Commercial Customer Care Professional Business Blueprint Specialist. This exciting role is available now and offers a unique opportunity to drive success in a fast-paced, structured customer care environment. As the face and voice of the arenaflex brand, you will make a meaningful difference in the lives of our customers and grow your career while delivering extraordinary customer service.
About arenaflex
At arenaflex, we believe in rewarding talent and providing a supportive and inclusive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences and making a positive impact in the lives of our customers. We are committed to upholding our company values and providing the world's best customer experience every day.
Join the arenaflex Team
As a member of the arenaflex team, you will be part of a global and diverse community of colleagues who share a commitment to excellence and customer satisfaction. We offer a range of benefits and programs that support your holistic well-being, including competitive base salaries, bonus incentives, and comprehensive medical, dental, vision, life insurance, and disability benefits. We also prioritize your physical, financial, and mental health through each stage of life.
Daily Responsibilities
As a Hybrid Commercial Customer Care Professional Business Blueprint Specialist, you will be responsible for:
- Pioneering the servicing of our arenaflex Business Line of Credit and banking products, which will lead the way in evolving arenaflex' servicing strategy.
- Providing extraordinary customer care by responding to questions raised via phone and chat concerning Debit accounts in a fast-paced, structured customer care environment.
- Supporting multiple servicing across checking and lending products.
- Consistent utilization of our customer servicing model.
- Supporting Customers with maintenance, transactions, and funds-related inquiries.
- Responding to Customer Inquiries around rewards and redemption with the ability to handle end-to-end.
- Troubleshooting customer problems and determining how to resolve those problems.
- Integrity: Adhering to all Regulatory and Compliance guidelines related to servicing practices.
Minimum Qualifications
To be successful in this role, you will need:
- Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
- Proven success in a customer service environment (two years+).
- Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment.
- Ability to navigate multiple servicing platforms.
- Proven ability to manage change and continuous learning.
- Excellent written and verbal communication skills.
Preferred Qualifications
* Financial servicing experience.
Hybrid Work at Home Requirements
* Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted).
- Work area free of noise and distractions. Ability to utilize webcam.
Salary and Benefits
The salary range for this role is $20.00 to $22.75 hourly, plus bonus and benefits. arenaflex offers a comprehensive benefits package, including:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Equal Opportunity Employer
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply to this job Apply for this job