Experienced Customer Service Professional – SAP Expertise

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our customer service team, you'll play a vital role in providing pre-sales and post-sales consulting to benefit our valued customers. If you're passionate about delivering top-notch service, have a knack for problem-solving, and are well-versed in SAP, we want to hear from you! Job Description

About the Role

As an Experienced Customer Service Professional, you'll be responsible for managing and coordinating the end-to-end customer experience, from order to installation. You'll apply your broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment. Your expertise in SAP will enable you to resolve complex customer service issues for multi-country or multi-regional accounts, acting as a liaison between customers and internal organizations such as sales, manufacturing, logistics, and service delivery.

Key Responsibilities

* Provide pre-sales and post-sales consulting to benefit arenaflex customers in areas such as product/service order fulfillment processes, customer service requests, repair/calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration, or lease administration. * Manage and coordinate the end-to-end customer experience, applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment. * Resolve customer service issues for complex, multi-country or multi-regional accounts, acting as a liaison between customers and internal organizations. * Influence changes to production and/or shipping schedules and price changes. * Identify and follow up on business opportunities. * May be responsible for project management of country, regional, or multi-country projects.

What You'll Need

* Bachelor's or Master's Degree or University Degree or equivalent. * English Advanced Fluent. * SAP -ECC, CRM Knowledge. * Typically 3+ years of relevant experience for entry to this level.

Essential Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. * Strong problem-solving and analytical skills, with the ability to resolve complex customer service issues. * Proficiency in SAP -ECC, CRM, and other relevant software applications. * Ability to work in a fast-paced environment, with multiple priorities and deadlines. * Strong attention to detail and organizational skills, with the ability to manage multiple projects and tasks.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Customer Service Professional, you'll have access to a range of training and development opportunities, including: * Ongoing training and development in SAP and other relevant software applications. * Opportunities for career advancement and professional growth. * Collaborative and supportive work environment, with a focus on teamwork and open communication. * Recognition and rewards for outstanding performance and contributions.

Work Environment and Company Culture

At arenaflex, we're proud of our inclusive and diverse work environment, where everyone is valued and respected. Our company culture is built on a foundation of teamwork, open communication, and a commitment to excellence. As an Experienced Customer Service Professional, you'll be part of a dynamic and supportive team, working together to deliver exceptional customer experiences.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package, including: * Salary range determined by role, level, and location. * Additional factors, including job-related skills, experience, and relevant education or training. * Comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. * Opportunities for professional growth and development. * Recognition and rewards for outstanding performance and contributions.

Travel Requirements and Work Schedule

* Occasional travel may be required. * Full-time weekly schedule.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our team of Experienced Customer Service Professionals at arenaflex. Apply for this job