Experienced Customer Success Manager (High Touch) | APJ at arenaflex

Join arenaflex, a global leader in Language AI, on an exciting journey to break down language barriers and transform communications for individuals and businesses worldwide. As an Experienced Customer Success Manager (High Touch) in the APJ region, you will play a pivotal role in building and deepening relationships with senior stakeholders, driving product adoption, and ensuring customer satisfaction.

About arenaflex

arenaflex is a cutting-edge technology company that has been revolutionizing the way people communicate across languages and cultures. Since 2017, we've been on a mission to make language barriers a thing of the past. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind, empowering over 100,000 businesses to transform communications, reach new markets, and improve productivity. With a strong focus on innovation and employee well-being, arenaflex is an exciting place to build your career in the fast-moving AI space.

What sets us apart

arenaflex is a unique blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. Our products have helped countless people worldwide, and our shared mission to improve communication for individuals and businesses brings cultures closer together. When you join arenaflex, you become part of a dynamic team dedicated to innovation and employee well-being.

Meet the team behind this journey

We're looking for a diligent and dedicated customer success manager to care, advocate for, and grow important customer relationships at arenaflex. Specifically, we're looking for someone who can:

• Build and deepen relationships with senior stakeholders
• Conduct technical and commercial conversations with various teams
• Own onboarding and drive product adoption within a subset of our customer base
• Create loyal fans!

Your responsibilities

As an Experienced Customer Success Manager (High Touch) at arenaflex, your key responsibilities will include:

• Building long-term relationships with your book of business, understanding their ecosystem, strategy, and goals
• Positioning yourself as a strategic partner with your customers through regular exchange
• Enabling new customers to scale quickly by leading a tailored onboarding journey
• Safeguarding high customer satisfaction and experience by encouraging spotless product adoption within the customer organization
• Teamwork with account executives to identify growth potential and create a solid pipeline of up- and cross-sell opportunities
• Proactively and regularly educating your book of business on product usage to ensure customer success
• Being the customers' advocate, involving other arenaflex areas as needed
• Quickly gaining a strong understanding of arenaflex's products and customer needs to troubleshoot and resolve various inquiries
• Meeting and exceeding quarterly activity and retention goals
• Tracking all customer details, including use cases, purchase timeframes, and next steps
• Working closely with arenaflex leadership across multiple functions to improve our product and service
• Leading and contributing to shaping our customer success management strategy

Qualities we look for

To succeed in this role, you will need:

• Experience managing client relationships at senior levels
• 4+ years of customer success experience, ideally with a focus on retention
• Software/SaaS experience is preferred
• Exceptional organizational, presentation, and communication skills (both verbal and written)
• Ability to thrive in a start-up environment, thinking strategically and executing tactically
• Fluency in English and Japanese (Korean is a plus)
• Team player – supportive of colleagues

What we offer

As an Experienced Customer Success Manager (High Touch) at arenaflex, you can expect:

• A diverse and internationally distributed team with people from over 90 nationalities
• Open communication, regular feedback, and a growth mindset
• Regular in-person team events and monthly hacking sessions
• 20 days of annual leave and access to mental health resources
• Competitive benefits tailored to your unique location
• Opportunities for growth and development in a fast-paced and innovative environment

We are an equal opportunity employer

At arenaflex, we value diversity and inclusion. We believe that our product is for everyone, and so is our workplace. We welcome applicants from all backgrounds and perspectives, and we're committed to creating a workplace where everyone can succeed and contribute.

How to apply

If this role and our mission resonate with you, we encourage you to apply. Don't let any doubts hold you back – we're looking for talented individuals who can bring value and growth to our team. Apply now and let's discover your potential together! Apply for this job