Job Title: Dedicated Customer Service Representative – arenaflex Pharmacy Benefit Management (PBM) Team – Remote Opportunity
Job Description:
About arenaflex
At arenaflex, we're a global Health Service company dedicated to helping people improve their health and vitality. Our mission is to make a meaningful difference in the lives of those we serve, and we're seeking dedicated, compassionate, and empathetic Customer Service Representatives to join our team. As a Customer Service Representative, you'll be the face of arenaflex, and our people make all the difference in our success.Responsibilities
As a Customer Service Representative on our Pharmacy Benefit Management (PBM) team, you'll be responsible for:- Answering inbound calls from members, providers, and pharmacies with questions about PBM benefits and mail-order pharmacies.
- Handling an average of 70-80 calls daily, taking calls back-to-back while toggling through several applications on multiple screens.
- Attending 100% of trainings and the first 90 days of employment to ensure a smooth onboarding process.
- Resolving customer complaints through independent problem-solving skills and one-call resolution.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Qualifications
To be successful in this role, you'll need:- A High School diploma or equivalent.
- At least 1 year of customer service experience, with a proven track record of providing excellent customer service.
- A dedicated workspace with no distractions, ensuring you can focus on providing top-notch service to our customers.
- Intermediate proficiency in Microsoft Outlook, with the ability to manage multiple applications simultaneously.
- Strong organization skills, written, and verbal communication skills, with the ability to remain calm and helpful even in difficult situations.
- The ability to foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.
- Computer literacy, with the ability to manage multiple applications simultaneously.
Technical Requirements
If you'll be working from home occasionally or permanently, you'll need to ensure your internet connection meets the following requirements:- A cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Compensation and Benefits
We're committed to offering a competitive compensation package, including:- An hourly rate of $17.75 - $19 USD per hour, depending on relevant factors, including experience and geographic location.
- The opportunity to participate in an annual bonus plan.
- Medical, vision, dental, and well-being and behavioral health programs.
- 401(k) with company match.
- Company-paid life insurance.
- Tuition reimbursement.
- A minimum of 18 days of paid time off per year and paid holidays.