Experienced Customer Account Support Specialist – Financial Services and Remote Opportunity
Are you a highly skilled and results-driven professional looking for a new challenge in the financial services industry? Do you have a passion for delivering exceptional customer service and a knack for problem-solving? If so, we encourage you to apply for the Customer Account Support Specialist role at arenaflex. As a 100% remote opportunity, you'll have the flexibility to work from anywhere while making a meaningful impact on our customers' lives.
About arenaflex
arenaflex is a dynamic and innovative company that's passionate about providing quality vehicles and financial solutions to hardworking people. With a rich history spanning over 65 locations across the Southeast, we're one of the fastest-growing auto leasing and finance companies in the United States. Our diverse and inclusive environment fosters career growth, creativity, integrity, and a can-do spirit.
Our Core Values
At arenaflex, we're guided by a set of core values that shape our culture and inform our decision-making. These values include:
- Integrity: We conduct business with honesty and transparency, always striving to do the right thing.
- Innovation: We're committed to continuous improvement and innovation, seeking new and better ways to serve our customers.
- Inclusion: We value diversity and promote equal opportunities, creating a workplace where everyone feels welcome and valued.
- Service: We prioritize exceptional customer service, always putting the needs of our customers first.
- Success: We aim for excellence in everything we do, striving to be the best in our industry.
Job Summary
We're seeking a results-oriented Customer Account Support Specialist to join our team. As a 100% remote role, you'll be available for shift requirements between 8:00 am - 7:00 pm CST (Monday - Friday) and 8:00 am - 12:00 pm CST (Saturday). If you have experience in financial services, excellent communication skills, and a passion for helping others, we want to hear from you!
Responsibilities
As a Customer Account Support Specialist at arenaflex, you'll be responsible for:
- Contacting customers to determine reasons for payment delinquency and negotiating payments.
- Handling accounts with speed and accuracy while maintaining professionalism.
- Confirming and/or negotiating payment arrangements, researching discrepancies, and documenting accounts accurately.
- Meeting required performance standards and metrics, staying informed of policy changes.
- Utilizing computerized systems for tracking, information gathering, and troubleshooting.
- Responding to caller inquiries with accurate information, professionalism, and integrity.
- Adhering to state and federal laws in handling accounts.
Qualifications
To be successful in this role, you'll need:
- Excellent listening, oral, and written communication skills.
- Attention to detail and professional phone etiquette.
- Good follow-up skills and persuasive negotiation skills.
- Microsoft Windows and Internet-based applications experience required.
- Basic typing/data entry skills and ability to multi-task.
- Ability to work a five-day workweek, including some Saturdays.
Education & Experience
While a high school diploma or equivalent is required, we encourage candidates with an Associate's degree or Bachelor's degree in business or a related field to apply. Prior experience in financial services or a similar industry is preferred.
What We Offer
As a Customer Account Support Specialist at arenaflex, you'll enjoy a competitive compensation package, including a salary, and the opportunity to be part of a dynamic team making a meaningful impact. You'll also have access to ongoing training and development opportunities, helping you grow your skills and advance your career.
Apply Now
If you're ready to take the first step towards a rewarding new role, we encourage you to apply for the Customer Account Support Specialist position at arenaflex. Don't miss this opportunity to join a team that's passionate about delivering exceptional customer service and making a difference in the lives of our customers. Apply for this job