Senior Change Management Specialist

Service New Brunswick Senior Change Management Specialist (16146) R85-2026/27-171 Open Competition Pay Band 6 – Management Non-Union Pay Plan Flexible work location within New Brunswick Service New Brunswick is seeking an individual to join the Technology Services Division as a Senior Change Management Specialist. Working at Service New Brunswick is more than just a job — it’s an opportunity to build a meaningful career. Guided by our vision of "Excellence in Service Delivery", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers. Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2026!

What We Offer

At SNB, our people are at the heart of everything we do. We are: Human-Centered: We prioritize well-being and flexibility for our employees. Driven by Growth: We invest in your professional development and career advancement. Celebrating Excellence: We recognize and reward outstanding contributions. United by Purpose: Every project you work on makes a real difference for New Brunswickers. Empowered to Decide: We trust our teams to make decisions and innovate boldly. With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development. SNB also offers a comprehensive employee benefits package. Reporting to the Director of IT Service Experience and Divisional Services, the Senior Change Management Specialist is pivotal in ensuring the success of organizational projects and initiatives. Their role involves increasing stakeholder engagement and utilization to achieve project objectives within the set timeframe and budget. Additionally, they are tasked with developing and implementing change management strategies that align with the organization’s vision and goals. Who are you? You are open to new challenges, solution-oriented and able to work within a fast-paced team environment. You are an adept communicator, skilled at conveying changes and their implications clearly. Collaboration is your forte, you can work effectively in cross-functional teams, build strong relationships, and leverage diverse perspectives to drive innovation and change. You have a long-term focus. You anticipate future challenges, consider market trends, and changes in the business environment, and develop strategies to address them proactively. You are client-centric and passionate about delivering exceptional service. You possess strategic acumen, allowing you to effectively plan and implement change initiatives, while also considering their impact on client experiences and outcomes. You understand and address colleagues’ and clients’ concerns during changes, fostering trust and loyalty. You demonstrate initiative and are adaptable, organized and solution oriented. Your problem-solving expertise shines as you tackle challenges encountered during transitions. Responsibilities: Developing Change Management Strategies: responsible for developing and implementing change management strategies and plans that maximize employee, and stakeholder adoption and usage of required changes. This also include plans and efforts to anticipate and minimize resistant behaviors from stakeholders who are impacted by the changes. Stakeholder Analysis and Engagement: conducts stakeholder analysis to identify key individuals or groups affected by the change and develops tailored engagement plans to address their needs and concerns. This may involve conducting workshops, focus groups, or one-on-one meetings to gather feedback and build support for the change initiative. Coach people managers and supervisors: support and coach people managers and supervisors as they help their teams through their transitions. Similarly, the change management specialist supports project managers and project teams to integrate change management activities with their project plans. Additional responsibilities: complete change management assessments, support and engage senior leaders, track and report issues, define and measure success metrics and monitor change progress, manage the change portfolio, work closely with subject matter experts on the team and with our clients, including senior leaders and project teams to plan initiatives and drive results, facilitate changes through collaboration with stakeholders, partners, and clients, work with individuals to facilitate adoption of the changes necessary to drive the desired outcomes, design, develop and deliver training in change management, and all other duties as assigned. Essential Qualifications: Bachelor’s Degree and minimum six (6) years of related experience. Demonstrated experience in change management. Demonstrated ability to work effectively in a fast-paced, dynamic environment with multiple stakeholders. Experience in presenting and facilitating. Written and spoken competence in English is required. Nice to have (Asset Qualifications): Preference may be given to candidates that demonstrate one or more of the following asset qualifications: Public Sector experience. Experience managing change in the technology services industry. Change Management training or certification. Project management training or certification. Experience with project management tools and methodologies, problem solving and change management. Lean Six Sigma Green Belt or Black Belt certification. Experience in coaching and training. Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration. Behavioral Competencies: The successful candidate will possess the following behavioral competencies: Change Leadership Client Service Orientation Analytical Thinking / Judgment Flexibility and Teamwork Relationship & Network Building Effective Interactive Communication Results orientation Impact and Influence Technical Competencies: Consulting Skills Planning and Organizational skills Subject Matter Expertise and Knowledge Presentation and storytelling skills Ability to use office technology, software, and applications The resume must be presented in reverse chronological order (most recent at the top) and include education and employment history in months and years, including part-time and full-time employment. OPERATIONAL REQUIREMENTS: The following operational requirement(s) is also required: On occasion, some travel throughout the province may be required. This position may require limited flexibility in working hours, with occasional weekday evening or weekend work. Candidates will be required to undergo Criminal History Clearance prior to appointment. Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment. Salary: $78,546 - $104,494 annually – Pay Band 6 - Management and Non-Union Pay Plan Please ensure your application is complete by May 18, 2026, and indicate competition number R85-2026/27-171. In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact [email protected]. We thank all those who apply however only those selected for further consideration will be contacted. Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment. The New Brunswick Public Service: Improving the lives of New Brunswickers every day! Apply To This Job