Billing Operations Analyst
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack. We are seeking a Billing Operations Analyst to join our Finance team, where you will support internal departments and external customers while driving operational efficiency across multiple teams.
Responsibilities
- Leverage multiple internal tools and systems to research, analyze, and resolve complex billing questions and customer inquiries
- Partner closely with cross-functional teams—including Customer Success, Sales, DealDesk, Sales Systems, Order Operations, and Product—to provide support and insights into Datadog’s billing practices
- Help customers understand their invoices and billing details, which vary based on usage patterns and plan type
- Proactively identify, communicate, and collaborate with the Customer Success and Sales teams to resolve customer billing discrepancies and issues in a timely manner
- Manage and triage an incoming queue of requests and inquiries across Zendesk, Jira, and a dedicated Billing Operations Slack channel, ensuring prompt and accurate responses
- Contribute to ad-hoc projects and process improvement initiatives as they arise
Skills
- Bachelor's degree in Accounting, Finance, or Computer Science
- 1–3 years of relevant professional work experience
- Proficiency in Google Sheets and/or Microsoft Excel
- Excellent written and verbal communication skills
- Proactive, hands-on approach with a passion for tackling new challenges and continuously improving existing processes
- Strong attention to detail with the ability to effectively multi-task and prioritize in a fast-paced environment
- Prior experience in a SaaS environment
- Hands-on experience with NetSuite and/or Salesforce
- Working knowledge of SQL
- Experience with data visualization tools such as Tableau and/or Metabase
Benefits
- Generous and competitive benefits package
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Employee-focused best in class onboarding
- Internal mentor and cross-departmental buddy program
- Friendly and inclusive workplace culture
- Datadog offers a competitive salary and equity package, and may include variable compensation.
- Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
Company Overview
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